Examining the critical success factors in the adoption of enterprise resource planning

Ngai, Eric W.T.; Law, Chuck C.H.; Wat, F. K. T.

doi:10.1016/j.compind.2007.12.001

Cited by 422 publications

(407 citation statements)

References 58 publications

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“…It is argued that successful change management is brought about through the implementation of change management strategies (Ngai 2008). …”

Section: Change Management Strategiesmentioning

confidence: 99%

Change Management Strategies for Effective Enterprise Resource Planning Systems: A Case Study of a Saudi Company

Alballaa¹,

Al‐Mudimigh²

2011

IJCA

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ERP systems offer enormous benefits to organizations in efficiency, productivity, quality management, cost reduction and decision making-speed. Implementing ERP usually involves applying change management strategies. In this paper different change management strategies for ERP implementation in the literature has been reviewed and a case study of National Prawn Saudi based Company has been presented.

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“…It is argued that successful change management is brought about through the implementation of change management strategies (Ngai 2008). …”

Section: Change Management Strategiesmentioning

confidence: 99%

Change Management Strategies for Effective Enterprise Resource Planning Systems: A Case Study of a Saudi Company

Alballaa¹,

Al‐Mudimigh²

2011

IJCA

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“…Ngai identifies and discusses critical success factors in IT projects completed both in developed and developing countries [28]. The specific character of crucial success factors in developed and developing countries is analyzed by many researchers, including Soja [19] in Poland, Colmenares [20] in Venezuela, Wu and Wang [29] in Taiwan, as well as He and Brown [22] in China.…”

Section: Critical Success Factors In It Projectsmentioning

confidence: 99%

Critical Success Factors in IT Projects–From the Practice of Polish Clients

Wachnik

2017

Annals of Computer Science and Information Systems

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Abstract-The article presents research results concerning critical success factors in IT projects consisting in ERP, CRM, BI and DM system implementations, completed between 2013 and 2017. The research stems from the need to update knowledge concerning critical success factors in projects completed in commercial enterprises. The research was carried out in medium and large enterprises implementing outsourcing-based projects. The research was conducted on five types of IT projects: standard implementation, upgrade, re-implementation, roll-out and implementation of a standard system with an add-on. The article will help better understand the influence of critical success factors on the implementation of IT projects during the whole project life cycle. I. INTRODUCTIONHE article belongs to a cycle [1] [2] of publications concerning critical success factors in IT projects consisting in the implementations of ERP, CRM, BI and DM management information systems completed based on outsourcing, defined by Auksztol [3] as a contract with an external body or internal organizational unit, set up in order to obtain IT services along with the supporting HR management, resource management and processes. The article presents the most recent research results on Critical Success Factors (CFSs) in Poland in the group of ERP, CRM, BI and DMS implementations in enterprises, thus updating Soja's research conducted in the group of ERP [4] system implementations. During the research, two important assumptions were made, differentiating this study from others:

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“…Effective leadership is needed in order to achieve the desirable goals [35]. Organizations should, also, review their organizational culture and attitude towards change, before implementing an ERP system [40]. In this study, the dimension of "internal environment" includes four factors (top management support, business process reengineering, organizational culture, change management).…”

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confidence: 99%

Antecedents and outcomes of ERP implementation success

Chatzoglou¹,

Chatzoudes²,

Apostolopoulou³

2016

Annals of Computer Science and Information Systems

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Abstract-Enterprise Resource Planning (ERP) systems have established a reputation in the world of business as indispensables tools that integrate all departments and functions across a company into a single computer system. However, implementing an ERP system does not always result in enhanced organizational performance. In order to ensure successful implementation, companies should study the critical factors having an impact on the whole procedure. In this context, the present study proceeds in developing and testing an original conceptual framework (research model), which explores the factors having an impact on ERP implementation success (internal environment, technology-related issues, implementation team, end-users), as well as the impact of the implementation itself on organisational performance. The proposed conceptual framework was tested, using a newlydeveloped structured questionnaire, in a sample of 204 Greek companies that have already implemented an ERP system. Enterprise Resource Planning (ERP) systems are software systems which can be customized to integrate the business processes of a company, in such a way, that they are visible and accessible by the management in real-time [4]. An ERP system, designed to serve the modern sophisticated management, enables its users to coordinate key business practices across functions more efficiently, collect corporate data more holistically and offer optimal control over the operations of the organisation [5].When an ERP system is successfully implemented, it promises to manage and integrate all business processes and functions within an organization [6] [7]. The integration, brought by ERP implementation, helps organizations to increase This work was not supported by any organization. and improve their overall market position, in order to gain competitiveness in a rapidly changing business environment [ 8 ] . I t a l s o h e l p s d i f f e r e n t d i v i s i o n s s h a r e d a t a a n d knowledge, reduce costs and improve management of business processes [9] [10].Due to the potential benefits of ERP systems, most of the organizations invested both time and money in their implementation [11]. However, ERPs have a reputation of costing a lot of money and providing limited results [10]. Some of the causes, cited in the relevant literature, for failed ERP projects include: poor project management planning, lack of business management support, unexpected return on investments, insufficient education and training, and, finally, weakness to redesign business processes [12] [23]. Despite that, the literature review analysis that has been conducted, failed to identify any empirical studies adopting a multidimensional approach, incorporating both antecedents and outcomes.The present study aspires to bridge that gap in the relevant literature, developing and testing a threedimensional conceptual framework (research model). More specifically, the first dimension includes the antecedents of ERP successful implementation (internal environment, technology-related issues,...

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Examining the critical success factors in the adoption of enterprise resource planning

Cited by 422 publications

References 58 publications

Change Management Strategies for Effective Enterprise Resource Planning Systems: A Case Study of a Saudi Company

Change Management Strategies for Effective Enterprise Resource Planning Systems: A Case Study of a Saudi Company

Critical Success Factors in IT Projects–From the Practice of Polish Clients

Antecedents and outcomes of ERP implementation success

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