Examining the adoption and usage of an e-government system in rural South Africa: Examining e-government system adoption

Chemisto, Musa; Rivett, Ulrike

doi:10.1109/ictas.2018.8368752

Cited by 12 publications

(6 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The current study supports existing literature by Abade and Alex (2015), Ssozi-Mugarura et al (2015), Hill (2015), Rediana andPharmasetiawan (2017), andChemisto and in demonstrating the relationship between the implementation of ICT tools and management of water and sanitation services. Additionally, it supports the view that ICT solutions and involved restriction measures increase service delivery and management intervention of ICT in water and sanitation services management.…”

Section: Discussionsupporting

confidence: 84%

“…In the South African context, Chemisto and Rivett (2018), Rivett et al (2018), and Ntuli and Abu-Mahfouz (2016) investigated factors influencing water management and focused on the use of ICT solutions for the management of water. Abade and Alex (2015) extended the focus on the applicability of smart water metering technologies in alignment with mobile banking and employed a business model that ensured water supply sustainability.…”

Section: Management Of Water and Sanitation Services In South African...mentioning

confidence: 99%

See 1 more Smart Citation

Challenges in Implementing ICT Tools in Water and Sanitation Services Management in South Africa

Mukasi,

Oni

2023

JWMM

View full text Add to dashboard Cite

This article discusses challenges encountered in implementing Information Communication Technology tools in water and sanitation services management in South Africa. This qualitative study used a Human Capital Development framework. The study area has had limited consultation on Information Communication Technology tools, low Information Communication Technology usage, and skills gap. Attention is paid to the effective use of Information Communication Technology tools, for example, mobile phones and their application to address the challenges faced. This promotes proper water and sanitation services management by implementing relevant tools to increase the knowledge and skills of service providers. South Africa needs to address and eliminate challenges experienced in implementing Information Communication Technology tools, inequalities, and human-made challenges to ensure availability of services and sustainable water and sanitation services management.

show abstract

Section: Discussionsupporting

confidence: 84%

Section: Management Of Water and Sanitation Services In South African...mentioning

confidence: 99%

Challenges in Implementing ICT Tools in Water and Sanitation Services Management in South Africa

Mukasi,

Oni

2023

JWMM

View full text Add to dashboard Cite

show abstract

“…Davis et al (1989) define PU as "the degree to which a person believes that using a particular system would enhance his or her job performance" (p. 320). Previous e-government studies demonstrated that PU is a significant predictor of citizens' attitudes toward e-government services (Chemisto and Rivett, 2018;Susanto et al, 2017;Al-Hujran et al, 2014). Indeed, PU plays a critical role in fostering more positive attitudes regarding e-government systems (Al-Hujran et al, 2014).…”

Section: Figurementioning

confidence: 98%

Predictors for the adoption of e-democracy: an empirical evaluation based on a citizen-centric approach

Hujran

Abu-Shanab

Aljaafreh

2020

View full text Add to dashboard Cite

Purpose This study aims to explore the factors influencing the intention to use e-democracy. The literature depicted conflicting results regarding such domain and especially in the Middle East, where the authors aim at establishing a solid view of the discipline. Design/methodology/approach A research model was developed based on the theory of planned behavior, technology acceptance model and unified theory for acceptance and use of technology-2. The model hypothesized that perceived public value (PPV), ease of use and enjoyment are major antecedents of attitudes, and subjective norms (SNs), perceived behavioral control (PBC) and attitudes are significant predictors of behavioral intentions. A quantitative cross-sectional design was used. A questionnaire was used to explore Jordanian citizens’ perceptions regarding the research model constructs. A sample of 302 Jordanian citizens filled the surveys based on their awareness of e-democracy concepts and their willingness to participate in the study. This study uses the structural equation modeling approach with partial least square as an analysis method. Findings Findings indicated that PPV, perceived ease of use and enjoyment jointly determine the attitudes of citizens toward e-democracy. Results also suggest that attitudes, PBC and SNs have a significant effect on citizen’s intention to use e-democracy. Finally, this research supported the role of enjoyment as the most significant determinant of citizen’s attitude toward using e-democracy. Research limitations/implications This study is limited by its small sample size and newly developed Arabic instrument. Still, results imply that more research is needed to replicate and validate the instrument and support the role of the selected research constructs. Public institutions are required to make e-democracy applications enjoyable and easy to use. They also need to demonstrate its value to the public. Originality/value To the best of the authors’ knowledge, this study is one of the few studies to explore e-democracy and the first to conduct an empirical study (survey-based) in Jordan. The foundation of the study depended on three robust theories in the technology adoption theories.

show abstract

“…The third technology our review includes is the citizen complaints management system (CCMS) technology in Africa. This technology more effectively and efficiently manages citizen complaints about government services (Chemisto & Rivett, 2018). The fourth technology is e‐voting, studied for its adoption rate involving villagers in Indonesia (Hapsara et al, 2017).…”

Section: Related Studiesmentioning

confidence: 99%

Factors influencing village information systems adoption in Indonesia: A qualitative study

Sihotang

Purwandari

Eitiveni

et al. 2023

E J Info Sys Dev Countries

View full text Add to dashboard Cite

Like other developing countries, the Indonesian government is pursuing digital transformation to achieve good governance at the central and micro levels. One of the strategies for achieving digital government transformation at the micro level is implementing village information systems (VIS), information systems that village officials manage. Unfortunately, not all villages in Indonesia are thriving in adopting VIS. Therefore, this study aims to answer an overarching puzzle: Why did some village governments successfully adopt VIS while others failed? Using a case‐study approach to VIS adoption in Gunungkidul Regency, Indonesia, this study fills the gap in the literature from the technological‐organizational–environmental perspective that affects e‐government adoption at the village government level. We found four main factors that influence the success or failure of village information systems adoption: (1) VIS interoperability (technology context), (2) the workload of village officers (organizational context), (3) the role of civil society, and (4) the role of a vendor (environmental context). This research enriches the literature by identifying these four factors within the TOE framework, still rarely present in e‐government adoption studies, especially in the context of village governments in developing countries. This research has practical implications for the successful adoption of VIS as a village government effort to gain data sovereignty.

show abstract

Examining the adoption and usage of an e-government system in rural South Africa: Examining e-government system adoption

Cited by 12 publications

References 19 publications

Challenges in Implementing ICT Tools in Water and Sanitation Services Management in South Africa

Challenges in Implementing ICT Tools in Water and Sanitation Services Management in South Africa

Predictors for the adoption of e-democracy: an empirical evaluation based on a citizen-centric approach

Factors influencing village information systems adoption in Indonesia: A qualitative study

Contact Info

Product

Resources

About