Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling

Balasubramanian, S.; Kaitheri, Supriya; Nanath, Krishnadas; Sreejith, Sony; Paris, Cody Morris

doi:10.1007/978-3-030-65785-7_54

Cited by 7 publications

(4 citation statements)

References 9 publications

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“…The study shows how the destination's image is related to the spatiality within the destination and the visitor's emotional response. Similar recent studies are such as Gulati [58] shedding light on "vaccine tourism" through public sentiments and emotions based on Twitter's data; Balasubramanian et al [59] examining post-COVID-19 tourist concerns; and Park et al [60] identifying predominant topics and associated emotions about European and Asian destinations during the COVID-19 pandemic.…”

Section: Sentiment Analysis In Tourism Researchmentioning

confidence: 69%

Novel Sentiment Lexica Derived from User Generating Content by Chinese Tourists in Pacific Islands

et al. 2022

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Identification of tourists’ sentiments is relevant to the destination’s planning. Tourists generate extensive User Generated Content (UGC)—embedding their sentiments—in the form of textual data when sharing experiences on the Internet. These UGC tend to influence tourists’ decision-making, thus, representing an important data source for tourism research and planning. By obtaining data from Mafengwo and Ctrip, sentiment analysis was conducted to shed light on the sentiment tendency of Chinese tourists in seven Pacific Island Countries and Territories (PICTs). Eleven thousand two hundred four reviews were obtained between January and March 2021. The data shows that Chinese tourists’ sentiments towards the PICTs are overall positive. Yet, they pay more attention to practical issues such as transportation, visa and fees, and their sentiment orientations are influenced by tourism resources, weather, and perceived safety. Moreover, the study demonstrates that the needs of Chinese tourists in the region are influenced by their physiology, security, self-esteem, belonging, and self-actualisation needs. The study contributes to theory and practice by constructing an exclusive set of Chinese sentiment lexicons for tourism research based on data from the PICTs. This lexicon complements but also contradicts previous studies. In addition to being relevant for the studied region, it can inform similar destinations that may or may not have a relevant Chinese tourism market.

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Section: Sentiment Analysis In Tourism Researchmentioning

confidence: 69%

Novel Sentiment Lexica Derived from User Generating Content by Chinese Tourists in Pacific Islands

et al. 2022

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“…Furthermore, our findings are consistent with the work of Sun et al (2021), which showed that awe and worry are positively correlated with environmentally conscious behavior, and that awe predicted worry. This serial mediation model revealed that multiple emotions contribute to responsible consumption (Balasubramanian et al , 2020).…”

Section: Discussionmentioning

confidence: 98%

How environmental emotions link to responsible consumption behavior: Tourism Agenda 2030

Xiong

Huang

Leung

et al. 2022

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Purpose The aim of this study was to investigate the themes related to the achievement of Sustainable Development Goal (SDG) 12 in relation to tourism, and specifically to explore how the emotional psyche affects tourists’ environmentally responsible behaviors. Design/methodology/approach Based on the value-belief-norm theory, a research framework was developed to examine the serial mediation effects of environmental emotions in predicting tourists’ environmentally responsible behaviors. A total of 741 responses was collected from an online survey. Data were analyzed by the partial least squares structural equation modeling. Findings Environmental concern does not directly predict tourists’ environmentally responsible behaviors. Instead, environmental awe and environmental worry serially mediate the relationship between environmental concern and tourists’ environmentally responsible behaviors. Originality/value This study extends the value-belief-norm theory by integrating environmental emotions and empirically tests the effect of multiple psyches on responsible consumption, contributing to the achievement of SDG 12 in UN Agenda 2030.

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“…The pandemic has had a disparaging influence on the travel and tourism sector, specifically on travelers' anxieties and risk perceptions, and it has a longlasting negative effect on their intention to travel. Currently, the globe is working to revitalize and modernize the tourist sector, especially those nations that depend on travel and tourism-related earnings (Balasubramanian et al, 2021). Women's entrepreneurial behavior is a possible source of reviving the business and a competitive advantage (Bhandari & Amponstira, 2021).…”

Section: Introductionmentioning

confidence: 99%

“…There are several studies about the relationship of EO and performance of tourism industry (I. Ocheni et al, 2020;Tang et al, 2020;Balasubramanian et al, 2021;Luu, 2021) as well as the mediating effect of competitive advantage on them (Kiyabo & Isaga, 2020; Mostafiz, Hughes, & Sambasivan, 2021). However, the studies related to women entrepreneur on the tourism industry are limited (Ribeiro et al, 2021;Filimonau et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

Revamp of Tourism Industry in Nepal

Bhandari,

Sigdel,

Photchanachan

et al. 2023

jwee

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The Covid-19 pandemic unexpectedly disrupted people and placed a global consequence; no industries have arguably been as hard-hit as Nepal's tourism industry. Therefore, the study has examined the influence of EO on revamping women-owned tourism businesses and how the mediating effects of competitive advantage influence the performance of women-owned tourism businesses in Nepal. Data were collected from 172 women-owned tourism businesses via a survey questionnaire. Partial Least Squares Structural Equation Modeling (PLS-SEM) tests the hypothesis via the Smart PLS software to measure the relationship through bootstrapping and algorithms. Data analysis revealed that EO doesn’t have a direct relationship with firm performance, whereas, through the mediation of competitive advantage, EO has a relationship with firm performance. Furthermore, findings show that EO plays a crucial role in revamping women-owned tourism businesses. This study has an important implication for women-owned tourism businesses seeking to revamp their business and, in the same way, gain competitive advantages.

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Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling

Cited by 7 publications

References 9 publications

Novel Sentiment Lexica Derived from User Generating Content by Chinese Tourists in Pacific Islands

Novel Sentiment Lexica Derived from User Generating Content by Chinese Tourists in Pacific Islands

How environmental emotions link to responsible consumption behavior: Tourism Agenda 2030

Revamp of Tourism Industry in Nepal

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