Examining differences in nurses' language, accent, and comprehensibility in nursing home settings based on birth origin and country of education

Wagner, Laura M.; Brush, Barbara L.; Castle, Nicholas G.; Eaton, Michelle C; Capezuti, Elizabeth

doi:10.1016/j.gerinurse.2014.10.012

Cited by 13 publications

(15 citation statements)

References 28 publications

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“…Effective, explicable communication forms the corner stone of quality patient care and improves patient outcomes [37]. Using a commonly understood language during the patient handover is important [12], but the use of languages that are not understood by all involved in the patient handover practice forms a barrier to the transfer of information [38].…”

Section: Discussionmentioning

confidence: 99%

Patient handover in the emergency department: ‘How’ is as important as ‘what’

Lange

Eeden

Heyns

2018

International Emergency Nursing

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We explored the existing patient handover practices between emergency care practitioners and healthcare professionals in the emergency department. In the emergency department, patient handover between emergency care practitioner's and healthcare professionals is a complex process involving multiple functions, such as the transfer of information, responsibility and accountability from one person to another. We used a qualitative study design. Emergency care practitioners and healthcare professionals were identified using purposive and convenience sampling data. Data were collected through unstructured participant observation. We conducted 20 observation sessions, varying between 15 and 20min. The data were analysed using a creative hermeneutic approach. The 'how' or manner of patient handover observed between emergency care practitioners and health professionals was perceived as important. A diagnosis of disrespectful behaviour was made which could negatively influence patient handover and ultimately patient outcome. Disrespectful behaviour stemmed from the two signs that supported the diagnosis: task-orientated behaviour and the use of indigenous language. Involving the emergency care practitioners and healthcare professionals in observing and analysing the existing patient handover practices in the ED raised their awareness of the current workplace culture. Transforming behaviour from disrespectful to respectful should include greeting one another, listening attentively to the patient handover and include emergency care practitioners, patients and their significant other in the handover process that should be conducted in a commonly understood language. Emergency care practitioners and healthcare professionals should recognise that during patient handover 'how' is as important as 'what'.

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Section: Discussionmentioning

confidence: 99%

Patient handover in the emergency department: ‘How’ is as important as ‘what’

Lange

Eeden

Heyns

2018

International Emergency Nursing

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“…Even though the non-Koreans' language skill has been tested through the Korean language proficiency test, language barriers in non-Korean CCAs may have led to lower levels of dementia knowledge. The linguistic competency test is given to foreign nurses working in the U.S., too; however, it has shown that they still experience language barriers in reporting, due to the difficulty of understanding the language or accent [25].…”

Section: Discussionmentioning

confidence: 99%

Factors Influencing Care Behavior of Certified Care Assistants for Older Adults with Dementia

Kim

Tak

2018

J Korean Gerontol Nurs

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Purpose: Korea is one of the most rapidly aging countries, accompanied by an increasing number of older adults with dementia. Certified-care-assistants are the primary care workers for these older adults. This cross-sectional descriptive study compared the factors influencing care behaviors among Korean and non-Korean certified-care-assistants in Korea. Methods: Participants, 113 Korean certified-care-assistants and 71 non-Korean certified-care-assistants, completed a survey questionnaire. The questionnaire was designed to assess dementia knowledge, attitude and care behaviors toward older adults with dementia. To determine the differences in these two groups, t-test was used. A stepwise multiple regression was performed to identify factors related to care behavior. Results: Significant differences in dementia knowledge, attitude and care behavior toward older adults with dementia emerged between Korean and non-Korean certified-care-assistants. Factors influencing care behavior varied by group. Dementia knowledge and education level were the significant factors of care behaviors in Korean certified-care-assistants, whereas attitude toward older adults with dementia was the significant factor in non-Korean certified-care-assistants. Conclusion: Findings indicate that different factors influence the care behavior of two groups. These findings can be utilized to develop certified-care-assistants' training curriculum that needs to be tailored by nationality to improve the quality of care for older adults with dementia.

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“…However, it is evident that specific difficulties were experienced by these Filipino nurses in using country‐specific nursing abbreviations and terminologies and in understanding unfamiliar English accent or jargons. Communication complexities due to difficulty in recognizing accent and together with the use of colloquial English language is reported to be experienced more frequently by foreign‐born nurses, including Filipinos (Wagner, Brush, Castle, Eaton, & Capezuti, ).…”

Section: Discussionmentioning

confidence: 99%

The global Filipino nurse: An integrative review of Filipino nurses’ work experiences

Montayre

Holroyd

2017

J Nurs Manag

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It is critical to recognize foreign-trained nurses' experience of work-related differences and challenges as these foster favorable conditions for the management team to plan and continually evaluate policies around recruitment, retention and support offered to these nurses. Furthermore, findings suggest internationalization of nursing framework and standards integrating a transcultural paradigm among staff members within a work organisation.

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Examining differences in nurses' language, accent, and comprehensibility in nursing home settings based on birth origin and country of education

Cited by 13 publications

References 28 publications

Patient handover in the emergency department: ‘How’ is as important as ‘what’

Patient handover in the emergency department: ‘How’ is as important as ‘what’

Factors Influencing Care Behavior of Certified Care Assistants for Older Adults with Dementia

The global Filipino nurse: An integrative review of Filipino nurses’ work experiences

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