Evidence of Human-Level Bonds Established With a Digital Conversational Agent: Cross-sectional, Retrospective Observational Study

Darcy, Alison M.; Daniels, Jade; Salinger, David; Wicks, Paul; Robinson, Athena

doi:10.2196/27868

Cited by 96 publications

(77 citation statements)

References 22 publications

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“…However, in the field of functional diversity such as Tess [28] a chatbot for mental health that pretends to be a therapist, exists, but does not work on social skills; as well as Chatbot COVID-19 from Semantics bots [29], which is very useful for people with visual impairment as it provides information about COVID-19, but does not train the user in the development of social skills. O Woebot [30] is a chatbot to provide cognitive behavioural therapy. However, no work has been found in which a conversational bot and the platforms that support them are used in the context of the scope of this research, so futher development of technological solutions is needed and, also for this reason, the use of these platforms in these contexts is considered to be innovative.…”

Section: Conversational Bot As a Technological Solution For The Improvement Of Social Skills In People With Intellectual Disabilitiesmentioning

confidence: 99%

Chatbot, as Educational and Inclusive Tool for People with Intellectual Disabilities

et al. 2022

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In the current health crisis due to COVID-19, people with intellectual disabilities have especially suffered. The development of their social abilities has been restricted, first with the lockdown and then with the current limitation of social life. They have lost some of these abilities or are having difficulty practicing them. CapacitaBOT, our use case, is a mobile application based on a chatbot, which allows people with intellectual disabilities to work and train their social skills. A chatbot is a software tool that allows to maintain a conversation in automatic way between the user and the machine, the mobile application. CapacitaBOT can be considered by its features, an educational ICT tool that introduces innovation, inclusion and quality in order to be integrated into education for people with intellectual disabilities. The tool trains these people for real-life situations and can also be considered a resource that allows the application of active methodologies since it makes easy the learning of social skills. In addition, all the contributions of the tool are aligned with the objectives of sustainable development because it is a tool that facilities the accessibility of people with disabilities, who more than ever have been affected by social isolation caused by the COVID-19 crisis.

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Section: Conversational Bot As a Technological Solution For The Improvement Of Social Skills In People With Intellectual Disabilitiesmentioning

confidence: 99%

Chatbot, as Educational and Inclusive Tool for People with Intellectual Disabilities

et al. 2022

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“…Woebot is a chatbot designed to guide and reframe users' negative cognitive thoughts into positive ones. Through continuous interaction, users can establish bonds with Woebot in three to five days [21]. Of the experimental subjects, 85% were willing to interact with Woebot daily, and 22% of depression symptoms were reduced after 2 weeks [22].…”

Section: Chatbotsmentioning

confidence: 99%

A Test Platform for Managing School Stress Using a Virtual Reality Group Chatbot Counseling System

et al. 2021

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Student life causes many sources of stress due to the requirements of managing schoolwork, family, friends, health and wellbeing, and future career planning. Some students are overwhelmed and lack resilience to overcome stress, especially if they are inexperienced in managing setbacks, fail to achieve expectations, or lack skills to independently manage social skills, recreation, and study time. The long-term accumulation of stress has a negative impact on students’ physical and mental health, and may lead to a range of symptoms such as depression, anxiety, headache, insomnia, and eating disorders. Although most universities provide psychological counseling services, there is often a shortage of professional psychologists, which leads to students suffering from stress for longer than necessary without immediate assistance. The build-up of stress can lead to tragic consequences including abnormal reasoning, anti-social behavior, and suicide. There should never be a need for a student to wait more than a month to make an appointment for counseling services and every request for help should be immediately addressed and assessed. In this research, we designed a unique test platform for an immersive virtual reality group chatbot counseling system so students can receive psychological help and stress management counseling anytime and anywhere. First, the research used questionnaires to measure the stress levels and identifies how stress affects their lives. An immersive virtual reality chatbot was developed using professional psychological counseling knowledge that can provide answers during individual or group counseling sessions. Students can log in to the platform as avatars and ask the chatbot questions or interact with other students on the platform. This research provides college students with a new technology-based counseling environment designed to help relieve stress and learn new ways to improve student life quality from others. The platform provides a test base for future clinical trials to evaluate and improve the automated virtual reality chatbot counseling system.

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“…Woebot TM is another mobile-based conversational agent that aids in monitoring symptoms of depression and anxiety by simulating human support (Fitzpatrick et al, 2017). These conversational agents challenge the perception that digital therapeutics are ineffective in establishing therapeutic relationships with its users (Darcy et al, 2021).…”

Section: N R E V I E Wmentioning

confidence: 99%

“…These systems are a leap toward more inclusive and personalized medicine (Darcy et al, 2021;Somashekhar et al, 2017). Depression, schizophrenia, and suicidal ideation are among the mental illnesses that can be predicted using variables like Electronic Health Records, mood rating scales, brain imaging data, novel monitoring systems, and social media platforms (Graham et al, 2019).…”

Section: N R E V I E Wmentioning

confidence: 99%

Riding the Tide Toward the Digital Era: The Imminent Alliance of AI and Mental Health in the Philippines

Kee¹,

Garganera²,

Maravilla³

et al. 2021

Preprint

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From a public health perspective, this opinion article discusses why it is necessary to integrate Artificial Intelligence (AI) into the mental health practices in the Philippines. The use of AI systems is an optimum solution to the rising demand for more accessible, cost-efficient, and inclusive healthcare. With the recent developments, the Philippines is deemed to have sufficient capacity to adopt this agendum. This article serves as a call for the introduction of advanced detection tools and predictive analytics in the medical field, especially in the mental health discipline.

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Evidence of Human-Level Bonds Established With a Digital Conversational Agent: Cross-sectional, Retrospective Observational Study

Cited by 96 publications

References 22 publications

Chatbot, as Educational and Inclusive Tool for People with Intellectual Disabilities

Chatbot, as Educational and Inclusive Tool for People with Intellectual Disabilities

A Test Platform for Managing School Stress Using a Virtual Reality Group Chatbot Counseling System

Riding the Tide Toward the Digital Era: The Imminent Alliance of AI and Mental Health in the Philippines

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