“…The results from the reviewed papers and articles show different SMA methods and tools. Most of the reviewed articles demonstrate the usage of sentiment analysis in different areas 54.54% of the articles reviewed uses sentiment analysis Su and Chen (2016), Vorvoreanu et al (2013), Chang et al (2017), Xiang et al (2016), Park et al (2016, He et al (2017), Stieglitz (2012, Anyanwu (2019), Shang et al (2018), Dong et al (2013,), Xu et al (2019), Dahal et al (2019), Kannan et al (2018), Martinez et al(2019), Alamsyah (2017), Barrelet et al (2016), Chen (2016), Chumwatana and Wongkolkitsilp (2019) Kannan et al (2018), Hu et al (2011), and Sachdeva and Mc Caffrey (2018, clustering technique 6.81% Jansen et al (2018), Myaeng et al (2016), and Ghosh et al (2017 , natural language processing 6.81% Barrelet et al (2016), Al Kubaizi et al (2015), and Saravan and Perepu ( 2019), text analysis 4.54% Dias et al (2018), andSingh et al (2018), event detection tool 2.27% Weiler (2013) and social network analysis 6.81% Alamsyah (2017), Udanor et al (2016), and Rahmani et al (2013).…”