Evaluation of the Mawid mobile healthcare application in delivering services during the COVID-19 pandemic in Saudi Arabia

Alanzi, Turki; Althumairi, Arwa; Aljaffary, Afnan; Alfayez, Asma; Alsalman, Demah; Alanezi, Fahad; Alhodaib, Hala; AlShammari, Maha M.; AL-Dossary, Reem; Al-Rayes, Saja; Hariri, Beyan; AlThani, Bashair

doi:10.1093/inthealth/ihab018

Cited by 17 publications

(22 citation statements)

References 12 publications

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“…12 Similarly, in another investigation that employed an online survey to evaluate the use of the Mawid application during the COVID-19 pandemic, only 204 (8%) of the 2542 participants reported not using the application. 13 This finding demonstrated higher utilization in comparison to our patient sample, where 81.8% of them reported not using the Mawid application. This marked variation can be partially explained by demographic and methodological differences, as our sample included patients who were older and illiterate, both of whom are unlikely to respond to online surveys.…”

Section: Discussionmentioning

confidence: 46%

“…An online survey developed to assess the use of the Mawid mobile application recruited a sample of 1993 users, with 82.1% finding the application easy to use and nearly 80% being highly satisfied with it. 13 Furthermore, Abdel Nasser et al conducted another online survey in which 425 patients who used telemedicine services in Saudi Arabia between February and August 2020 reported different satisfaction levels with the services offered. Abdel Nasser et al reported that 53.4% of users were satisfied with the easy registration, while a smaller percentage were satisfied with the audio and video quality of the telemedicine session (40.1% and 41.9% respectively).…”

Section: Introductionmentioning

confidence: 99%

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Utilization of Health Applications Among Patients Diagnosed with Chronic Diseases in Jazan, Saudi Arabia During the COVID-19 Pandemic

Alharbi¹,

Qadri²,

Mahnashi³

et al. 2021

PPA

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Purpose: Health applications are employed to aid patients with chronic diseases in effective long-term disease management. This investigation aims to measure the utilization of health applications among patients diagnosed with chronic conditions during the COVID-19 pandemic. Methods: This cross-sectional investigation was conducted in the Jazan region in Saudi Arabia between October 2020 and March 2021. Data were collected during interviews using a semi-structured questionnaire. The questionnaire collected items about the patients' demographics, morbidity, and use of electronic devices and health applications developed by the Saudi MoH. Logistic regression was used to assess factors associated with odds of reporting use of applications. Results: A total of 658 patients were recruited. The mean age of the patients was 51 years, and 59% of them were females. The most frequently reported diagnosed condition was diabetes (53.5%), followed by hypertension (42.7%). Majority of the patients reported not using any health applications developed by the Saudi MoH (68.2%). Patients with higher educational levels and younger patients were more likely to report use of the applications (ORs: 4.2, 2.6 respectively). Comorbidity history and disease duration did not seem to influence the probability of reporting use of health applications (P-values >0.05). Conclusion:Patients diagnosed with chronic diseases in Jazan had low utilization of health applications developed by the Saudi MoH. This indicates a need to encourage the use of these health applications, particularly among patients with chronic diseases and to consider use restriction among older patients with lower educational levels.

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Section: Discussionmentioning

confidence: 46%

Section: Introductionmentioning

confidence: 99%

Utilization of Health Applications Among Patients Diagnosed with Chronic Diseases in Jazan, Saudi Arabia During the COVID-19 Pandemic

Alharbi¹,

Qadri²,

Mahnashi³

et al. 2021

PPA

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“…To collect donors’ opinions, a validated, structured, self-administered questionnaire was adapted from a previous study, 17 with some questions modified to collect useful supplementary information. The questionnaire was translated into the Arabic language, before being validated using the WHO Process of Translation and Adaptation of Instruments (WHO).…”

Section: Methodsmentioning

confidence: 99%

“…One recent study assessed Saudi donors’ opinions regarding the Wateen app via a mostly closed-ended questionnaire, without investigating donors’ satisfaction with the usability of the app, or their perceptions of its usefulness. 17 . This study also did not consider healthcare professionals’ views, despite their central role in the blood-donation process.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Wateen App in the Blood-Donation Process in Saudi Arabia

Alessa¹

2022

JBM

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Background Blood transfusions are essential for many medical procedures, but current supplies of blood are insufficient to meet the needs of all patients. Apps offer a means to improve donor recruitment and enhance blood-donation systems, if they are usable and useful. The Saudi Ministry of Health launched a blood-donation app, “Wateen”. However, there is currently no evidence of the app’s usability and usefulness among users. Purpose The aim of this research was to evaluate the usability, user satisfaction and perceived usefulness of this blood-donation app in Saudi Arabia. Methods A mixed-method study was conducted comprising a quantitative questionnaire with donors, and qualitative semi-structured interviews with healthcare professionals. Descriptive analysis was used for the quantitative data and a thematic approach for the qualitative data. Results A total of 401 donors completed the questionnaire, 53.7% of whom were males. Most participants were highly satisfied with the Wateen app and found this app easy to use and navigate. Older people found the app less easy to use compared with younger respondents. Key benefits identified by questionnaire respondents included the potential to encourage donation, and improve communication. A total of 12 healthcare professionals were interviewed. Most healthcare professionals expressed that the app was generally acceptable and easy to use. They felt that the app has the potential to be effective in enhancing donor awareness, facilitating communication between donors and healthcare professionals, and improving the efficiency of the donation process. Some accessibility issues were identified that need to be considered. It was also suggested that more be done to expand the app functionality and increase awareness of the app. Conclusion This blood-donation app is highly usable and acceptable among donors and healthcare professionals in Saudi Arabia, offering several benefits. Some accessibility issues were identified, along with possibilities for improving accessibility and expanding the app’s functionality.

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“…Another study evaluated Seha mHealth application [ 23 ] and identified that it was effective in delivering healthcare services by improving access through streamlined appointment bookings. Similarly, Mawid application was also identified to be easy to use and the users were highly satisfied with the services provided by the application [ 24 ]. Furthermore, another study reviewed 12 mHealth applications in Saudi Arabia [ 9 ] and identified that different applications were developed for different purposes, such as contact tracing, awareness building, appointment booking, online consultation, etc.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Patient Experience with the Mawid App during the COVID-19 Pandemic in Al Hassa, Saudi Arabia

et al. 2022

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(1) Introduction: The objective of this study was to evaluate the patient experience with the Mawid application during the COVID-19 pandemic in Al Hassa, Saudi Arabia. (2) Methodology: A quantitative cross-sectional survey was designed to evaluate the patient experience with the Mawid app during the COVID-19 pandemic in Al Hassa, Saudi Arabia. A total of 146 respondents completed the questionnaire. (3) Results: More than half of the participants (65.8%) opined that application was easy to use. Furthermore, 65.1% of the participants considered it to be very easy and easy to search for the required information; and 63.7% of the respondents reflected that it was easy to book an appointment. There was a statistically significant difference between the ease of searching for the required information (p-value = 0.006); the ease of undoing an unwanted move and gender (p-value = 0.049); the ease of searching for the required information and educational level (p-value = 0.048); the ease of booking an appointment and educational level (p = 0.049); and the ease of searching for the required information and the labor sector of the respondents (p value= 0.049) among the genders. No significant differences were identified among the age groups. (4) Conclusions: Overall, most participants suggested that the Mawid app was easy to use and had a potentially useful set of features to help mitigate and manage the COVID-19 pandemic in Al Hassa, Saudi Arabia.

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Evaluation of the Mawid mobile healthcare application in delivering services during the COVID-19 pandemic in Saudi Arabia

Cited by 17 publications

References 12 publications

Utilization of Health Applications Among Patients Diagnosed with Chronic Diseases in Jazan, Saudi Arabia During the COVID-19 Pandemic

Utilization of Health Applications Among Patients Diagnosed with Chronic Diseases in Jazan, Saudi Arabia During the COVID-19 Pandemic

Evaluation of the Wateen App in the Blood-Donation Process in Saudi Arabia

Evaluation of the Patient Experience with the Mawid App during the COVID-19 Pandemic in Al Hassa, Saudi Arabia

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