Evaluation of the Egyptian knowledge bank using the information systems success model

Abdelkader, Ahmed; Sayed, Mentalla Hossameldin

doi:10.1016/j.acalib.2022.102506

Cited by 10 publications

(6 citation statements)

References 60 publications

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“…, 2020). In particular, it is necessary to pay attention to the factors of a successful information model to build the website, which largely affects the user satisfaction with the information quality and system quality (AbdelKader and Sayed, 2022; Choi et al. , 2013; Ung et al.…”

Section: Resultsmentioning

confidence: 99%

Implementation and evaluation of the school's COVID-19 prevention website

Chang

Wang

Zhong

et al. 2022

LHT

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PurposeThe purpose of this study is to investigate the effects of the Perceptions of coronavirus 2019 (COVID-19) questionnaire and the Information System Success Questionnaire on students when using the school's COVID-19 epidemic prevention website. The study is aimed toward analyzing both questionnaires as well as evaluating an epidemic prevention website.Design/methodology/approachThe school's COVID-19 prevention website and two questionnaires (Perceptions of COVID-19 and the Information System Success Questionnaire) are examined in order to investigate 73 students' COVID-19 perceptions. An open-ended question was used as the qualitative data to support quantitative data and evaluate a university's COVID-19 epidemic prevention website from a southern university in Taiwan.FindingsThe findings indicated that most students evaluated the school's COVID-19 website positively and were satisfied. In the open-ended questions, the majority of students rated the quality of the system positively and the need to fix some defects. Students have different COVID-19 perceptions and social distance compliance based on their current situations.Practical implicationsThis study provides researchers and website developers a broader understanding of the construction of the school's COVID-19 prevention website and a better understanding of student's COVID-19 perceptions.Originality/valueTo the best of the authors' knowledge, this is the first study examining a school's epidemic prevention website, which is measured by the Information Success Questionnaire and the Perceptions of COVID-19 Questionnaire for college students.

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Section: Resultsmentioning

confidence: 99%

Implementation and evaluation of the school's COVID-19 prevention website

Chang

Wang

Zhong

et al. 2022

LHT

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“…, 2022). In other words, OIS should provide the correct information at the right time to the right customer (AbdelKader and Sayed, 2022). Moreover, OIS can provide information in the form of text, images or video integrate about their promotions, products, or events that will enhance online customer experience (Chiu et al.…”

Section: Discussionmentioning

confidence: 99%

The role of service recovery in omnichannel integration services success model

Tseng

2024

JEIM

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PurposeThis study basically develops an omnichannel integration services (OIS) success model and further uses perceived value and stickiness to measure the actual net benefits. Furthermore, this study explores the role of service recovery in OIS success model.Design/methodology/approachA quantitative online survey study was mainly being conducted to statistically test these relationships among the customer experience, satisfaction, perceived value, stickiness and service recovery. The statistical data collected from 371 respondents were taken for analysis through partial least squares.FindingsThe findings revealed that the online and offline customer experiences have a significant influence on their level of online and offline satisfaction, respectively. Both online and offline satisfaction are major factors which are enhancing the perceived value and stickiness. Service recovery also has a significant effect on online and offline satisfaction.Research limitations/implicationsThe results of the hypotheses presented in the OIS success model may usually vary from one cultural context to another. Hence, additional studies should access the current research model, especially those that are culturally different from Taiwan.Practical implicationsThe service failures are always inevitable and the recovery of such encounters represent to have a significant challenge for OIS. Thus, practitioners should allocate more such resources to enhance on customer experience of OIS, which in turn promotes to enhance customer satisfaction. Moreover, OIS practitioners seem to be more concerned with a thought on how to avoid service failures and provide satisfied customer experience than developing service recovery strategies.Originality/valueAlthough the past studies on multichannel retail have yielded insights into the factors affecting consumers' channel preferences, there is a dearth of research that sheds bright light on the intense factors affect the success of OIS; hence, a conceptual framework of OIS success model, referenced to the model of updated information systems success (ISS), thus is used to act as the basis of this study. Furthermore, this study explores the role of service recovery in OIS success model.

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“…System usage refers to the total time spent on the system, reasons for using the system and the actual usage level [5].…”

Section: Quality Of Service (Seq) Is Users' Assessment Of the Suitabi...mentioning

confidence: 99%

“…In the original model, the net benefit dimension is defined as an innovative variable that combines two impact dimensions (organizational and individual) into one [13], [5] (table 10). The net benefits felt by Users regarding the use of an information system can be defined as the impact or results obtained by users from using a system in accordance with their needs users and have an impact on the success of an organization [18].…”

Section: Nb2mentioning

confidence: 99%

“…Some research that adopting a model for measuring the success of the system states that the variables used can produce Net Benefits for system use [4]. The model developed by Delone and Mclean in 2003, which is the result of an update of the Delone andMclean (1992) model, aims to determine the success of implementing information systems based on six measurement variables-system; information; service quality, use; intention to use; user satisfaction; and net benefits-this model seeks to assess the effectiveness of information system implementation (figure1)[5],[6].…”

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confidence: 99%

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Analyzing the Quality of Academic Information Systems on System Success

Melgis,

Aryani,

Lestari

et al. 2024

intensif

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Since the needs for academic management are always changing, the creation of academic information systems must focus on user benefits and satisfaction in order to gauge how successful academic management systems are. This research uses the Delone and McLean IS Success Model which is known as one of the system success models, so the aims to ascertain the effects of system, information, and service quality, as well as usage rate, on benefits and user satisfaction SIAKAD system. Respondents were determined using the Slovin formula and taken using proportionate stratified random sampling techniques as many as 100 people. Descriptive analysis was carried out to explain respondents' perceptions and evaluate the success of the system using Three levels of communication were used to measure the success of the system: technical, semantic, and effectiveness levels. The Delone and Mclean IS Success Model's variable relationships were investigated using SEM-PLS analysis. Hypothesis testing results indicate that User Satisfaction is significantly impacted by Information; System; and Service Quality, then Information Quality also significantly affects Usage; and Net Benefits are significantly impacted by User Usage and Satisfaction; however, neither System Quality nor Service Quality significantly affects Use or Use on User Satisfaction.

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Evaluation of the Egyptian knowledge bank using the information systems success model

Cited by 10 publications

References 60 publications

Implementation and evaluation of the school's COVID-19 prevention website

Implementation and evaluation of the school's COVID-19 prevention website

The role of service recovery in omnichannel integration services success model

Analyzing the Quality of Academic Information Systems on System Success

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