Evaluation of Quality Management in Sports Club in Dubai

Alanasari, Mohamed Abdulwahab; Sallaoui, Ridha; Souissi, Nizar

doi:10.30543/7-2(2018)-6

Cited by 1 publication

(1 citation statement)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The five of them: Leadership, Human Resources, Strategy and Policy, Suppliers / Sponsors / Resources, and Procedures are the set of enablers, while the other four: People outcomes, Customer outcomes, Results for the Society and Key performance results, are the set of the results (E.F.Q.M., 2019; 2021). Alanasari, Sallaoui, and Souissi (2018) evaluated the quality management in a sports club in Dubai by using the EFQM Excellence Model framework. Their results showed that the management was supporting and encouraging programs for promoting quality concepts and applications.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Efqm Excellence Model in Mega Sports Organizations

Dimopoulou

2022

EJHRMS

View full text Add to dashboard Cite

The application of the EFQM excellence model and the adoption of its principles enables sports organizations to achieve significant results, that will satisfy both customers and employees. Although many companies and organizations apply the EFQM excellence model, few mega sports organizations have adopted its application. Therefore, the purpose of this study was to assess if employees of mega sports organizations applied the processes of the EFQM excellence model and if there are differences between sexes. One hundred and forty-six employees at the Olympic Athletic Center of Athens "Spiros Louis", who agreed to take part in the study were asked to rate the nine criteria (Leadership, Human resources, Strategy and Policy, Suppliers/Sponsors/Resources, Processes, People outcomes, Customer outcomes, Results for the Society and Key performance results), of the "Administrative Excellence of Greek Sports Organizations" questionnaire (Karastathis, Afthinos, Gargalianos, 2014). The statistical tests used to analyze the data were: a) descriptive statistics, b) the Kolmogorov–Smirnov (for the normality of the dependent variables), c) the Cronbach reliability coefficient "a" (for the reliability of the scale) and d) the Kruskal-Wallis (to compare the average values of men and women). After the analysis of the data, the following were found: a) the internal consistency of the scale was 0.90, b) the Leadership criterion (4.23±0.70) had the lowest score and the Key performance results (2.83±0.95) had the highest score, c) it was observed a statistically significant difference between men and women only in criterion 5 Procedures (chi square=5.14, p<0.023). It is concluded that according to the estimates of the employees (men and women) at the Athens Olympic Sports Center "Spiros Louis" there is an attempt to apply some principles of the EFQM excellence model. Also, women had a more positive assessment than men in the Procedure criterion. Article visualizations:<img src="/-counters-/edu_01/0203/a.php" alt="Hit counter" />

show abstract

Section: Introductionmentioning

confidence: 99%

Evaluation of the Efqm Excellence Model in Mega Sports Organizations

Dimopoulou

2022

EJHRMS

View full text Add to dashboard Cite

show abstract

Evaluation of Quality Management in Sports Club in Dubai

Cited by 1 publication

References 9 publications

Evaluation of the Efqm Excellence Model in Mega Sports Organizations

Evaluation of the Efqm Excellence Model in Mega Sports Organizations

Contact Info

Product

Resources

About