Evaluation of Public Sector Innovation: Systematic Review

Abstract

This study aimed to understand what the literature has been approaching regarding public sector innovation and which measurement practices have been used, in addition to seeking research opportunities. The process was guided by the ProKnow-C instrument, a process of selection and critical analysis of the literature which allowed the selection of 33 articles. In general, it was found that: (i) the meaning of what innovation is has changed over the years; (ii) although there are attempts to evaluate these innovations, they are still incipient, especially in defining what is being considered as an innovation, which qualitative scale best represents what innovation is, how to transform this qualitative (ordinal) scale into a mathematical scale (cardinal); (iii) the evaluation has been promoted by the adoption of methods from the private sector, which are considered inappropriate for the public sector, since they make use of successes interpreted in organizations with divergent contexts. The results of the study make it possible to form, on the basis of institutional situational perception and needs, an instrument that meets the properties of measurement and determine the direction of managerial activity.

Occupational health and safety management systems: a systemic approach

“…16 This knowledge enables a greater understanding of the topic which leads to critical analysis of the literature and identification of possible research gaps. 17 The instrument is continually updated and currently comprises (i) selection of the bibliographic portfolio (BP), (ii) bibliometric analysis, (iii) literature map, (iv) systemic analysis, and (v) formulation of research suggestions (Figure 1). For this study, the processes undertaken were (i) selection of the bibliographic portfolio (BP), (iv) systemic analysis, and (v) formulation of research suggestions.…”

Innovación tecnológica en trámites y servicios, un análisis nacional (México)

“…De acuerdo con (Rodrigues et al, 2023) la innovación es un importante motor de la competitividad potencial para países y organizaciones, y ( Choi & Chand 2009) Existe un creciente interés político en cómo fomentar la innovación en el sector público, afirman (Arundel et al, 2019), y mencionan esto en razón de mejorar la eficiencia en el uso de los recursos, la calidad de los servicios públicos y abordar una amplia gama de desafíos sociales incluidos el cambio climático, demografía, presiones, congestión urbana y desigualdad social y económica; coinciden (Felix & Rubalcaba, 2022) que afirman que una forma en que la innovación pública puede darse, es a partir de la mejora de los servicios gubernamentales que brinda a su ciudadanía o a las organizaciones empresariales, lo que se refleja en la reducción de tiempo que se dedica a las unidades de trabajo de los servicios públicos, por el menor valor de tiempo perdido en hacer un proceso necesario para perseguir la implementación de un deber o derecho para la o el ciudadano o para la organización empresarial.…”