Background
Medication practice in a hospital organization may be considered a process. As the efficiency of this process increases, the success of treatment and prophylaxis at a hospital is enhanced. Surveillance mechanisms for monitoring the medication process, such as pharmacovigilance, are new requirements that must be implemented. Organizational management methods, such as process modeling, assist the effective implementation of improvements, and, thus, it is believed that these methods should be used to improve the medication process.
Objective
The objective of this study was to present a case of model application for the drug distribution and dispensing process in a surgical center of a large Brazilian hospital, to comply with a new federal regulation.
Design
A case study was conducted at a tertiary university hospital. To perform the comparison between theory and practice based on the state‐of‐the‐art of the theme, on‐site observation, document analysis, and interviews with business managers were performed to collect data.
Results
Process modeling enabled characterization of the current drug distribution and dispensing process in the surgical unit. The improvement proposal design considered the current limitations and opportunities for improvement identified in the current situation. The presented proposal enables the implementation of legal requirements for drug traceability.
Conclusions
The use of modeling to redesign the process was of great assistance for the development and evaluation of the required changes. Modeling promoted a wide discussion of the current process and the improvement proposal, reducing the risk of failure when implementing the new work process. Copyright © 2016 John Wiley & Sons, Ltd.