Evaluation and Implementation Registration of Outpatient with Online Systems at Health Services Center

Abstract

In an effort to improve the health status of the Indonesian people, the quality of hospital services must always be improved through easy access to health facilities. One way is to use an online-based registration service system. This literature review aims to examine some of the problems that occur in online-based registration services. The method used is by conducting a review of various journals on international and online-based registration services in Indonesia, in the 2010-2019 period. Searching for journals using ResearchGate and Google Scholar, the journals that are looking for are journals in the health sector, after several screenings and reviews that match the theme, 22 journals are obtained. The use of an online-based registration service system can reduce the length of patient queues when registering before getting service from a doctor. Several hospitals in Indonesia have used online-based registration services, but there are still many obstacles. This obstacle can occur during the planning process as well as during the service implementation process, for example, namely lack of human resources, missing SOPs, a patient who cannot use a cellphone and a lack of information on patients about the online registration system. The benefits of making this literature review are expected that hospitals that will implement online-based registration services understand and understand what are the factors of obstacles to online registration services so that they are better prepared to avoid these obstacle factors.

Factors Causing Outpatient Long Waiting Time at Outpatient Polyclinic of X Hospital

“…The online system for outpatient polyclinics registration is more effective since patients do not need to queue to take a number, and patients can estimate their arrival according to the queue number. Moreover, questions regarding the completeness of the files can be submitted via WhatsApp (14). WhatsApp was chosen since it is easier to access by various groups.…”

Keefektifan Sistem Pendaftaran dan Antre Online Terhadap Pelayanan Kesehatan

“…Pada beberapa jurnal yang telah direview, menyebutkan bahwa penerapan system pendaftaran dan antrean online sudah berjalan dengan efektif di beberapa pelayanan Kesehatan. Rata-rata penilaian efektivitas dari pelayanan pendaftaran dan antrean online mencapai persentase >50% 17,18,19 . Model sistem yang bergantung pada keadaan sistem adalah model yang ideal untuk mengurangi waktu tunggu orang dan meningkatkan tingkat output tanpa mengurangi kualitas layanan 15 .…”

“…Selain itu, kurangnya sumber daya manusia, tidak ada prosedur yang jelas, kurangnya keterampilan petugas, sarana prasarana yang kurang memadai, dan kurangnya sosialisasi yang dilakukan petugas 4,6,19,24 . Dari beberapa kendala diatas masih dapat diatasi oleh penyedia pelayanan kesehatan dengan inovasi di berbagai Rumah sakit dan puskesmas daerah.…”

Pemanfaatan Sistem Pendaftaran Online Melalui Aplikasi WhatsApp di Rumah Sakit Umum Daerah

“…Dalam memberikan pelayanan pendaftaran berbasis online yang perlu diperhatikan adalah kendala yang dapat mengganggu, ada 2 macam yaitu kendala pada saat merencanakan pelayanan pendaftaran berbasis online dan kendala pada saat proses pelayanan pendaftaran berbasis online (9). Sistem pendaftaran online masih belum berjalan maksimal.…”