Evaluating websites for older adults: adherence to ‘senior-friendly’ guidelines and end-user performance

Hart, Trevor A.; Chaparro, Barbara S.; Halcomb, Charles G.

doi:10.1080/01449290600802031

Cited by 116 publications

(76 citation statements)

References 6 publications

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“…Firstly elderly individuals are far more likely than the rest of the population to have visual impairments [20], hearing impairments [21], difficulties with fine motor skills, and difficulties with short term memory. Therefore accessibility considerations are far more relevant to the design of websites for elderly individuals than for the rest of the population [27]. In general, researchers are increasingly viewing accessibility as a prominent issue across the World Wide Web [28].…”

Section: Website Design For Elderly Patientsmentioning

confidence: 99%

“…As discussed later in this paper, healthcare staff were involved in this project and advised on formation of a special sub-group of elderly website users, by virtue of being both elderly and former patients. Although there has been some research into website design issues for elderly individuals, there has been little research into website design issues related to use of websites for providing health status data [14], [25], [27]. Routine data capture for self-reported health status data is currently typically carried out via paper based questionnaires.…”

Section: Introductionmentioning

confidence: 99%

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Website design: Technical, social and medical issues for self-reporting by elderly patients

Taylor

Stables

Matata

et al. 2013

Health Informatics J

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There is growing interest in the use of the Internet for interacting with patients, both in terms of healthcare information provision and information gathering. In this paper we examine the issues in designing healthcare websites for elderly users. In particular this paper uses a yearlong case study of the development of a web-based system for self-reporting of symptoms and quality of life with a view to examine the issues relating to website design for elderly users. The issues identified included the technical, social and medical aspects of website design for elderly users. The web-based system developed was based upon the EQ5D healthstatus questionnaire, a commonly used tool for patient self-reporting of quality of life, and the more specific CROQ (coronary revascularisation outcome questionnaire) questionnaire. Currently self-reporting is generally administered in the form of paper-based questionnaires to be completed in the out-patient clinic, or at home. There are a variety of issues relating to elderly users that imply that websites for elderly patients may involve different design considerations to other types of websites.

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Section: Website Design For Elderly Patientsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Website design: Technical, social and medical issues for self-reporting by elderly patients

Taylor

Stables

Matata

et al. 2013

Health Informatics J

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“…These changes can have a profound effect on individuals' skill in understanding new technologies, and to efficiently carry out tasks. Technology, therefore, needs to be designed to optimize a person's capabilities, while also compensating for their weaknesses [17]. Differences have been found to exist in the search strategies used by older and younger adults, with younger adults relying on system interface features when searching while older adults rely on a broad range of features [3].…”

Section: Related Workmentioning

confidence: 99%

Age, technology usage, and cognitive characteristics in relation to perceived disorientation and reported website ease of use

Crabb

Hanson

2014

Proceedings of the 16th International ACM SIGACCESS Conference on Computers &Amp; Accessibility - ASSETS '14

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Comparative studies including older and younger adults are becoming more common in HCI, generally used to compare how these two different age groups will approach a task. However, it is unclear whether user 'age' is the underlying factor that differentiates between these two groups. To address this problem, an examination into the relationship between users' age, previous technology experience, and cognitive characteristics is conducted. Measures of perceived disorientation and reported ease of use are used to understand links that exist between these user characteristics and their effect on browsing experience. This is achieved through a lab-based information retrieval task, where participants visited a selection of websites in order to find answers to a series of questions and then self reported their feelings of perceived disorientation and website ease of use through a Likertscored questionnaire.The presented research found that age accounts for as little as 1% of user browsing experience when performing information retrieval tasks. Further, it showed that cognitive ability and previous technology experience significantly affected perceived disorientation in these searches. These results argue for the inclusion of metrics regarding cognitive ability and previous technology experience when analyzing user satisfaction and performance in Internet based-studies.

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“…In general, devices should be designed to optimise some capabilities while compensating for others (Hart et al, 2008). Elderly users are unlikely to develop a new mental model for that reason, newly created devices and systems need to fit into existing requirements, preferences and thought patterns (Holzinger et al, 2008).…”

Section: Careful Design Makes Seniors More Successfulmentioning

confidence: 99%

Usable biometrics for an ageing population

Sasse¹,

Krol²

2013

Age Factors in Biometric Processing

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In this chapter, we examine the implications of ageing for the usability of biometric solutions. We first set out what usability means, and which factors need to be considered when designing a solution that is 'usable'. We review usability successes and issues with past biometric techniques, in the context of a set of solutions, before considering how usability will be affected for ageing users because of the physical and cognitive changes they undergo. Finally, we identify the opportunities and challenges that ageing presents for researchers, developers and operators of biometric systems.

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Evaluating websites for older adults: adherence to ‘senior-friendly’ guidelines and end-user performance

Cited by 116 publications

References 6 publications

Website design: Technical, social and medical issues for self-reporting by elderly patients

Website design: Technical, social and medical issues for self-reporting by elderly patients

Age, technology usage, and cognitive characteristics in relation to perceived disorientation and reported website ease of use

Usable biometrics for an ageing population

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