“…Beyond Kent and Taylor's (1998, 2002) discussion on dialogue and dialogic communication with the development of the world wide web, recent studies have addressed the relevance of various online communication platforms, particularly social media, to dialogic communication. For example, past research has noted that social media, which enables two-way communication between organizations and stakeholders and enhances dialogic communication (Chen et al , 2020; Fähnrich et al , 2020; Mato-Santiso et al , 2021; Syvänen and Valentini, 2020), is possibly an appropriate channel for dialogic communication in which mutuality and openness could facilitate organizations to develop dialogic communication with their stakeholders (Yang et al , 2015). Scholars also commented that online dialogic communication between organizations and stakeholders via social media facilitates information exchange, meaning or value co-creation, value-added interactions, networking, and the solicitation of opinions and/or new ideas (Chen et al , 2020).…”