Evaluating the Website Performance of Belize��s e-Government Portal

Palma, Freida; Hong, Soon Goo

doi:10.4156/jcit.vol8.issue5.114

Cited by 3 publications

(2 citation statements)

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“…The invention of HTML allowed the development of websites, which subsequently came to be used by governments worldwide to deliver public information services to citizens. Many different studies have examined government websites (e.g., Durrant, 2006;Haidar & Bakar, 2012;Jaeger, 2006;Palma & Hong, 2013;Yu & Paramanto, 2011), and many more have examined why state and local U.S.…”

Section: Managing E-government In Times Of Changementioning

confidence: 99%

“…Lofstedt (2005) observes how e-government research tends to examine specific services and citizen engagement, but not the issues associated with creating and managing them. A number of papers have acknowledged that websites act as "portals" to services while stressing the need to make them accessible to and usable by diverse populations (Durrant, 2006;Haidar & Bakar, 2012;Jaeger, 2006;Palma & Hong, 2013;Yu & Paramanto, 2011). In particular, several papers have argued that a barrier to providing e-government service is a failure by officials to actively account for user needs (Bertot & Jaeger, 2006;Jaeger & Bertot, 2010;Verdegem & Verlyeye, 2009).…”

Section: Introductionmentioning

confidence: 99%

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Bureaucratic organization and innovation: a mixed-methods study of US state department of transportation website adoption

Million¹

2023

Preprint

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This study explores bureaucratic organization and innovation in US state department of transportation (DOT) websites. To determine if working with third parties fosters change in state DOT websites, it employs a two-part, explanatory sequential mixed-methods design. In phase one, an online survey was disseminated to IT managers and communications officers in all 50 states to collect data regarding agency demographics, bureaucratic models, and Web infrastructure. In total, 45 valid responses (or 90 percent) were received from DOTs indicating that most built, hosted, and managed their websites in-house, but that state-level IT consolidations required many to pool resources with third parties. In research phase two, 12 semi-structured interviews were conducted of a maximum variation sample of survey respondents. These interviews were conducted to explain why DOTs built and operated their websites with the support of third parties. Employing a grounded theoretical approach, analysis revealed 6 themes explaining website adoption and showed that working with third parties can foster innovation; however, not all change is positive. Therefore, a need exists for governments to selectively work with others, ascertain future barriers to change, and ensure that adopted innovations meet desired ends. Finally, five best practices informed by study findings are presented that may help decision-makers and civil servants provide e-government services in a flexible manner.

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Section: Managing E-government In Times Of Changementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Bureaucratic organization and innovation: a mixed-methods study of US state department of transportation website adoption

Million¹

2023

Preprint

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Quality evaluation of E-government websites of Turkey

Akgül

2016

2016 11th Iberian Conference on Information Systems and Technologies (CISTI)

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Web Site Accessibility, Quality and Vulnerability Assessment: a Survey of Government Web Sites in the Turkish Republic

Akgül

2016

Journal of Information Systems Engineering & Management

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Websites have evolved into an excellent medium of information dissemination and visibility. Hence governments and organizations around the world have websites as primary medium for information communication. The information in government web sites, which are widely adopted in many countries, must be accessible for all people, easy to use, accurate and secure. Since the web is an important resource of information for millions of people at all levels, accessible websites can help people with disabilities too to participate and contribute more actively in society. In recent years, many people have devoted their efforts to the issue of quality of Web site. The Quality and reliability of the e-government website is a crucial factor for the successful implementation of the information society. In this study the effectiveness of various design parameters (HTML errors, load time and browser compatibility problems etc.) on e-government website will be analysed by taking into considerations different website development standards recommended for them. The main objective of this study is to investigate the usability, accessibility and vulnerability of e-government web sites in Turkish Republic. Analysis was conducted using several automatic evaluation tools. The evaluation results show that the examined e-Government services have one or more accessibility issues. The results indicated that there is an urgent need to improve the design features of e-government website in order to be more effective and user-centric. The study also revealed security vulnerabilities in these web sites. Although the Turkish Ministry of Family and Social Policies as the framework for defining Web accessibility policy was launched at 2001, government web sites in the Turkish Republic have not been reviewed and still need great efforts to improve accessibility, usability and security. The author took 51 Government websites of Turkey, analyse their different parameters and on the basis of analysis shows their overall compliance with the standards and guidelines. With the help of the results obtained a table analysis of the websites is made by the authors that determine the effect of these parameters on the efficiency and accessibility of the government websites.

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Evaluating the Website Performance of Belize��s e-Government Portal

Cited by 3 publications

References 0 publications

Bureaucratic organization and innovation: a mixed-methods study of US state department of transportation website adoption

Bureaucratic organization and innovation: a mixed-methods study of US state department of transportation website adoption

Quality evaluation of E-government websites of Turkey

Web Site Accessibility, Quality and Vulnerability Assessment: a Survey of Government Web Sites in the Turkish Republic

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