Evaluating the Usability of New Software for Medication Management on a Social Robot

Broadbent, Elizabeth; Walsh, Rhea Montgomery; Martini, Nataly; Loveys, Kate; Sutherland, Craig J.

doi:10.1145/3371382.3378320

Cited by 7 publications

(1 citation statement)

References 3 publications

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“…Data were analyzed using a chi-square goodness-of-fit test for system preference, and paired sample t -tests to compare the two systems in terms of usability, speed (number of prescriptions entered in 15 min), and the difference in the proportion of correct entries (i.e., accuracy) between the two systems. Initial results from Study I on usability have been published in a brief report which did not include accuracy or speed results ( Broadbent et al, 2020 ).…”

Section: Methodsmentioning

confidence: 99%

Investigating the Usability, Efficacy and Accuracy of a Medication Entering Software System for a Healthcare Robot

et al. 2022

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Purpose: This research aimed to evaluate medication software for a healthcare robot. Study I compared two software versions (RoboGen and RoboGen2) for system usability, speed and accuracy of medication entry; Study II evaluated system usability and community pharmacists’ views of RoboGen2.Methods: Study I had a within-subjects experimental design and recruited 40 Health Sciences students to enter different, comparable sets of prescriptions into the two systems, in randomized order, within a limit of 15 min. Screen activity was recorded to observe prescription errors. Study II had a cross-sectional observational design and recruited 20 community pharmacists using convenience sampling. Pharmacists entered three prescriptions using RoboGen2. Participants in both studies completed the System Usability Scale (SUS) following each task. Study I participants completed a questionnaire on system preference, and Study II participants a semi-structured interview.Results: Study I participants preferred Robogen2 (p < 0.001) due to its sleek and modern layout, good flow, ease of use, and intuitive design. SUS scores [t (40) = −3.40, p = 0.002] and speed of medication entry favored Robogen2 (t = 3.65, p < 0.001). No significance was found in accuracy (t = 1.12, p = 0.27). In study 2, pharmacists rated the usability of RoboGen2 below average. Themes from interviews were navigation and streamlining the system, ease of use, and integration with pharmacy software systems.Conclusion: Adding safety features and better aesthetics can improve the usability and safety of a medication prescription system. Streamlining workflow and pre-populating data can increase speed of prescription entry without compromising patient safety. However, a better approach is integration with pre-existing pharmacy systems to reduce workload while incorporating safety features built into existing dispensing systems.

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Section: Methodsmentioning

confidence: 99%