Evaluating the Usability of Mobile Applications: The Case of Covid-19 Apps in Saudi Arabia

Booday, Maryam; Albesher, Abdulmohsen S.

doi:10.1109/acit53391.2021.9677200

Cited by 2 publications

(2 citation statements)

References 24 publications

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“…This model is centered on three crucial quality factors of usability: effectiveness, efficiency, and satisfaction. Moreover, Alhejji et al [23] completed a comprehensive analysis, assessment, and comparison of the usability of mobile banking apps, considering both iOS and Android platforms in Saudi Arabia. The researchers evaluated usability based on effectiveness, efficiency, and satisfaction, as defined by ISO 9241.…”

Section: A Usability Evaluation In Mobile Applicationmentioning

confidence: 99%

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Investigating the User Experience and Evaluating Usability Issues in AI-Enabled Learning Mobile Apps: An Analysis of User Reviews

Alsanousi,

Albesher,

et al. 2023

IJACSA

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Integrating artificial intelligence (AI) has become crucial in modern mobile application development. However, the current integration of AI in mobile learning applications presents several challenges regarding mobile app usability. This study aims to identify critical usability issues of AI-enabled mobile learning apps by analyzing user reviews. We conducted a qualitative and content analysis of user reviews for two groups of AI apps from the education category -language learning apps and educational support apps. Our findings reveal that while users generally report positive experiences, several AIrelated usability issues impact user satisfaction, effectiveness, and efficiency. These challenges include AI-related functionality issues, performance, bias, explanation, and ineffective Features. To enhance user experience and learning outcomes, developers must improve AI technology and adapt learning methodologies to meet users' diverse demands and preferences while addressing these issues. By overcoming these challenges, AI-powered mobile learning apps can continue to evolve and provide users with engaging and personalized learning experiences.

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Section: A Usability Evaluation In Mobile Applicationmentioning

confidence: 99%

“…To better understand the usability issues associated with these apps, we constructed three negative polarity lexicons based on satisfaction, effectiveness, and efficiency keywords. These keywords were identified by conducting a thorough examination of relevant studies [23] [11], as shown in Fig. 3.…”

Section: Usability Abstract Filteringmentioning

confidence: 99%

Investigating the User Experience and Evaluating Usability Issues in AI-Enabled Learning Mobile Apps: An Analysis of User Reviews

Alsanousi,

Albesher,

et al. 2023

IJACSA

View full text Add to dashboard Cite

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Studying Users’ Perceptions of COVID-19 Mobile Applications in Saudi Arabia

Alghareeb

Albesher

Asif³

2023

Sustainability

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In Saudi Arabia, several mitigating measures were implemented in response to the COVID-19 pandemic, including the creation of COVID-19 mobile applications (apps) for public use. The Saudi government has made the use of these apps mandatory for its citizens and residents. However, it is essential to explore the perception that common users have regarding using these apps in terms of usability and user experience. Therefore, this paper assesses user experience in terms of effectiveness, efficiency, and user satisfaction with the usability of the Saudi COVID-19 apps. The reviews of five mobile apps launched by the Saudi Data and AI Authority (SDAIA) and the Ministry of Health in the Apple Store were extracted using an online tool and analyzed using the content analysis method. The number of collected reviews was 29 for Sehha, 406 for Sehhaty, 442 for Mawid, 107 for Tabaud, and 1338 for Tawakkalna. The results of the study showed that Mawid (82%) and Tabaud (81%) had the highest usability of all the apps studied. Sehha (138%) and Sehhaty (−107%) received the lowest usability scores, followed by Tawakkalna (22%). Based on these results, we identified several usability issues with each app. Some of the main problems reported by users were increased battery drain, lack of privacy, and technical issues.

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Evaluating the Usability of Mobile Applications: The Case of Covid-19 Apps in Saudi Arabia

Cited by 2 publications

References 24 publications

Investigating the User Experience and Evaluating Usability Issues in AI-Enabled Learning Mobile Apps: An Analysis of User Reviews

Investigating the User Experience and Evaluating Usability Issues in AI-Enabled Learning Mobile Apps: An Analysis of User Reviews

Studying Users’ Perceptions of COVID-19 Mobile Applications in Saudi Arabia

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