2023
DOI: 10.3390/su15020956
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Studying Users’ Perceptions of COVID-19 Mobile Applications in Saudi Arabia

Abstract: In Saudi Arabia, several mitigating measures were implemented in response to the COVID-19 pandemic, including the creation of COVID-19 mobile applications (apps) for public use. The Saudi government has made the use of these apps mandatory for its citizens and residents. However, it is essential to explore the perception that common users have regarding using these apps in terms of usability and user experience. Therefore, this paper assesses user experience in terms of effectiveness, efficiency, and user sati… Show more

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Cited by 8 publications
(16 citation statements)
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“…The Tawakkalna app was later introduced in 2020 as the main contact tracing app for COVID-19-related cases. Contrastingly, in a very recent study, these two apps received the least usability ratings regarding COVID-19 [16]. The respondents reported facing several barriers ranging from increased battery drain and lack of privacy to technical issues [16].…”
Section: Discussionmentioning
confidence: 72%
See 1 more Smart Citation
“…The Tawakkalna app was later introduced in 2020 as the main contact tracing app for COVID-19-related cases. Contrastingly, in a very recent study, these two apps received the least usability ratings regarding COVID-19 [16]. The respondents reported facing several barriers ranging from increased battery drain and lack of privacy to technical issues [16].…”
Section: Discussionmentioning
confidence: 72%
“…As electronic health records gradually replace paper-based methods in healthcare, the manifestation of such changes needs to be assessed in Saudi Arabia. While evidence shows that Saudi Arabia has adopted electronic health records [16][17][18], the usability of such records has not been widely studied. Yet, electronic health records have been found to increase healthcare quality and patient safety by making patient medical information readily available and accessible to any authorized user.…”
Section: Discussionmentioning
confidence: 99%
“…Tawakkalna app was later introduced in 2020 as the main contact tracing app for Covid-19-related cases. Contrastingly, in a very recent study, these two apps received the least usability ratings regarding Covid-19 [16]. The respondents reported facing several barriers ranging from increased battery drain, and lack of privacy, to technical issues [16].…”
Section: Difficulty In Downloading App and Using Itmentioning
confidence: 71%
“…Contrastingly, in a very recent study, these two apps received the least usability ratings regarding Covid-19 [16]. The respondents reported facing several barriers ranging from increased battery drain, and lack of privacy, to technical issues [16]. Nevertheless, it's important to observe that the use of medical apps in Saudi Arabia is on the rise and requires slight enforcement.…”
Section: Difficulty In Downloading App and Using Itmentioning
confidence: 85%
“…Technology is being integrated into a variety of aspects of Saudi society in ways that were not prevalent in the past [60,[60][61][62][63][64][65][66][67][68]. As a result of the significance of HIT in the age of digitalization, a variety of stakeholders in Saudi Arabia are interested in investigating, integrating, evaluating, and implementing it.…”
Section: Discussionmentioning
confidence: 99%