Evaluating the Usability of Hospital Information Systems based on ISO 9241-10 Standard: A cross-sectional study

Abstract

Results: Based on the results, 56% of HISs users in the surveyed hospitals were somewhat satisfied, with the total average of all scores being equal to 2.8 from 5. The results suggested that the highest scores were found for the criterion of "controllability," while the lowest scores were associated with "suitability for individualizations" and "self-descriptiveness," respectively.
 Conclusion: The HISs users' satisfaction was considered relatively desirable in terms of functionalities factors. Therefore, user-friendliness, flexibility, and web-based capabilities are suggested as the most important requirements that must be taken into account for enhancing usability and adoption of HISs.