Evaluating the Human Machine Interface Experience in Industrial Workplaces

Abstract

The new era of the user experience is focused on the hedonic and emotional aspects of the interaction between the user and the machine, beyond the pragmatic vision of the usability analysis. This new approach has become the main goal of many products, interfaces and service designs. However, in the industrial contexts, where Human Machine Interface (HMI) design traditionally has been focused on usability optimization and task efficiency, the user experience has hardly been studied. In the new industrial era, referred as industry 4.0, the connected intelligent systems would need to communicate and cooperate with the humans to improve the quality and productivity. So, the knowledge that user experience discipline can provide is crucial. In view of this situation, this paper presents an evaluation method of the employees' experience while interacting with the industrial HMIs, in order to optimize the interactive workplaces. As a result, this new framework enables the identification of critical issues on the interaction experience and facilitates the creation of new HMI solutions.

Analysis of manual data collection in maintenance context

“…organisational/social setting, meaningfulness of the activity, voluntariness of use, etc.)". It is the most widely accepted UX definition (Aranburu et al 2018). Furthermore, UX is context-dependent, dynamic, and subjective (Law et al 2009).…”

“…These studies did not examine a specific enterprise system, but took a wider view of work experience (Wurhofer et al 2015) and the design of control room solutions (Savioja et al 2014). Aranburu et al (2018) have created a framework for analyzing UX of human-machine interaction in industrial workplaces. Their study focuses on machine-tool companies and the digital user interfaces of these tools.…”

“…This categorization follows Hassenzahl and Tractinsky's (2006) definition of UX. Aranburu et al (2018) have a similar categorization in their evaluation framework that looks at the context of an industrial workplace, emploee's characteristics, needs and previous experiences, as well as the functionality and usability of the system. However, Aranburu et al (2018) evaluate both pragmatic and hedonic qualities in the interaction between the user and the system, arising from system aesthetics, information architecture and usability.…”

Exploring the transformation of user interactions to Adaptive Human-Machine Interfaces

“…Research on User Experience (UX) in this domain aims to enhance not only usability and performance Daniel Reguera-Bakhache dreguera@mondragon.edu Mondragon Unibertsitatea Mondragon, Basque Country, Spain Ganix Lasa glasa@mondragon.edu Mondragon Unibertsitatea Mondragon, Basque Country, Spain but also overall user satisfaction, by considering the user's motivational goals during an interaction. According to Aranburu et al [2], users are motivated by a sense of autonomy and competence. To enhance UX, manufacturing companies should consider the factors intrinsic to these motivators, such as the system's ability to facilitate intuitive and rapid task completion, as well as its capacity to anticipate user needs.…”