Evaluating the Effectiveness of Management Information Systems for Small and Medium-sized Enterprises: a User Satisfaction Approach

Abstract

The article introduces a complex approach for the development and implementation of information systems for small and medium-sized enterprises based on small business specifics and customer requirements evaluation of the system being developed. The proposed approach is based on customer requirements modeling and management in systems development and deployment processes. We consider information system is an integral part of the technological process of a company's management, a part of business. Information system's effectiveness analysis with regard of their consumers by means of conceptual modeling will allow small and mediumsized enterprises make a grounded decision when choosing a program system before its implementation.

Fuzzy Model for Educational Portal Quality Assessment

“…Fuzzy logic models, on the one hand, help to integrate the effect of qualitative and quantitative indicators. On the other hand, they operate with linguistic variables ("low", "medium", "high") that help to assess user expectations about website quality and how web system meets the user's requirements (Shpolianskaya et al, 2017). This approach is suitable for complex, poorly formalized systems under conditions of uncertainty, which is typical for the website development and improvement problem.…”

“…We propose a new approach to the problem of educational portal quality evaluation, which we did in terms of fuzzy preference relations and linguistic assessment variables (Khubaev et al, 2017).…”

Expert And Statistical Analysis Of Effectiveness Of Virtual Business Relations Of Enterprises

“…Sometimes possible risks of implementing the economic relations of subjects in the virtual environment are not taken into account while assessing the efficiency of such process. Practically there are no methods that take into account specific factors of Internet projects efficiency (Efimov, 2017;Khubaev, Shpolianskaya, Doljenko, Scherbakov, & Efimov, 2017).…”