Evaluating IT innovations in a business-to-government context: A framework and its applications

Raus, Marta; Liu, Jianwei; Kipp, Alexander

doi:10.1016/j.giq.2009.04.007

Cited by 36 publications

(25 citation statements)

References 22 publications

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“…NPM always stressed cost-efficiency over any other criteria arising from the tendency to focus on those things that can be evaluated easily and turned into objectives, whilst those that are difficult to evaluate are disused. A common problem of NPM is that it evaluates public service efficiency based on the average cost of processing a given output, rather than examining the potential outcomes that are valued by citizens [15]. For example, Raus [15] stresses that 'measuring how cost-effective a government website provides quantity of information rather than the usefulness and relevance of the information to the citizen' [15p.…”

Section: Public Valuementioning

confidence: 99%

“…For public organizations, their clients are the citizens who profit from their services and their goal is to create public value for them, and their stakeholders are the politicians/legislators who offer resources and empower them to manage. The concept of public value is gaining considerable attention from many academics and experts [4,15]. Moore's public value management model demonstrates a new way of thinking which moves away from the NPM era approaches that were centralized on quantitative measurable outputs [17].…”

Section: Public Valuementioning

confidence: 99%

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eGovernment Service Quality Assessed through the Public Value Lens

Omar

Scheepers

Stockdale

2011

Lecture Notes in Computer Science

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Abstract. This paper assesses the role of e-government service quality in the creation of public value from the citizen perspective. By assessing the added value of e-government services through a public value lens we aim to explore more deeply how e-government service quality impacts on public value creation. We propose a conceptual framework based on the theoretical perspectives of public value and e-service quality to support the examination of e-government service quality from the citizens' viewpoint. An exploration of the literature on public value, e-service quality, and e-government indicates that the creation of public value is highly dependent on the level of quality of a service delivered by a public organization. The framework draws together the elements of public value as determined by Moore [1] and Kelly [2], and quality dimensions from the updated IS success model by DeLone and McLean [3].

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Section: Public Valuementioning

confidence: 99%

Section: Public Valuementioning

confidence: 99%

eGovernment Service Quality Assessed through the Public Value Lens

Omar

Scheepers

Stockdale

2011

Lecture Notes in Computer Science

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“…The term electronic government (e-government) is used to describe the "use of information technology to support government operations, engage citizens, and provide government services" [37]. E-government implementation promotes major innovations in the way in which ICT are used in government and in the way government activities are organized [34]; [9]. Digitalization of information and communication allows the institutions of the state flexibility in the location of data, decision making, services, and processes [33]; [17] and challenges the traditional approaches to management and even the role of government [30]; [14].…”

Section: Introductionmentioning

confidence: 99%

Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

López-Sisniega¹,

Díez²,

Vota³

et al. 2016

International Journal of Management Excellence

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“…Therefore, we are currently engaged in a preliminary study about the notion of value in the public sector and about models for value assessment for public sector organizations Raus et al, 2010).…”

Section: Resultsmentioning

confidence: 99%

IT enabled logistics procedure redesign for high value pharmaceutical shipments

Liu

Higgins

Tan

2012

Transforming Government: People, Process and Policy

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Purpose -The purpose of this paper is to introduce a method for (re)designing complex logistics networks, which interact with various governmental bodies (e.g. in FDA and USDA) for regulatory clearance and control purpose. The method (the e 3 -control methodology) is demonstrated to be a useful approach to analyzing and redesigning international logistics procedures in reaction to a technological innovation in a government-business (G2B) network. Design/methodology/approach -An action research method relying on Living Lab study was used in this research. To illustrate and better understand the application of the e 3 -control methodology, the authors place the development of e 3 -control as a design tool for deploying the pharmaceutical case. The authors collected data with multiple methods including workshops, semi-structured interviews and document analysis. Findings -The e 3 -control methodology has been successfully applied in this paper to carry out a step-by-step redesign for an international pharmaceutical logistics network. It was found that a win-win situation can be achieved if business and government see each other as partners and share the responsibility of carrying out government regulatory and Customs controls. In this situation, Customs administrations can be relieved from redundant control tasks, and businesses will be rewarded with simplified procedures. Originality/value -The authors' e 3 -control methodology is an innovative redesign methodology for analyzing and redesigning business logistic networks including government agencies. With this approach, one can achieve a clear overview on critical problems within the logistics chains; disclose unclear procedures and in the meanwhile take into consideration the different concerns of the partners within the network.

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Evaluating IT innovations in a business-to-government context: A framework and its applications

Cited by 36 publications

References 22 publications

eGovernment Service Quality Assessed through the Public Value Lens

eGovernment Service Quality Assessed through the Public Value Lens

Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

IT enabled logistics procedure redesign for high value pharmaceutical shipments

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