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2010
DOI: 10.1016/j.ejor.2010.04.034
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Evaluating business performance of wealth management banks

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Cited by 96 publications
(82 citation statements)
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References 36 publications
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“…Moreover, although in this study the order of the criteria from the most to the least important was: financial, customer, learning/growth and, finally, internal process, in Wu et al (2009) the order turned out to be: customer, financial, internal process and learning/growth. The results of the present study are consistent with those of Wu et al (2010), in that among the sub-criteria of the financial criterion, pure profit outweighs the others. The financial performance of banks has a key role in evaluating their other performances since the efficiency of each of their activities is reflected in their main financial statement.…”
Section: Discussionsupporting
confidence: 82%
“…Moreover, although in this study the order of the criteria from the most to the least important was: financial, customer, learning/growth and, finally, internal process, in Wu et al (2009) the order turned out to be: customer, financial, internal process and learning/growth. The results of the present study are consistent with those of Wu et al (2010), in that among the sub-criteria of the financial criterion, pure profit outweighs the others. The financial performance of banks has a key role in evaluating their other performances since the efficiency of each of their activities is reflected in their main financial statement.…”
Section: Discussionsupporting
confidence: 82%
“…8, No. 4; companies operating in various industries (Kung & Wen, 2007;Wu, Hsiao, & Tsai, 2008;Wu, Lin, & Tsai, 2010;Lin & Chang, 2010;Huang & Peng, 2011, etc.). At the same time, the GRA method has also been used to evaluate the performance of insurance companies in recent years.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Because of these features, GRA has been extensively applied in many contexts, such as financial institutions, hospitals, banks and airline firms. The procedure for calculating the GRA is as follows (Wu, Lin & Tsai, 2010): 1 Calculate the Grey Relation Grade Let X 0 be the referential series with k entities (or criteria) of X 1 , X 2 ,, …X i , ….X N (or N measurement criteria). Then, X 0 ={x 0 (1), x 0 (2), …, x 0 (k)}, X 1 ={x 1 (1), x 1 (2), …, x 1 (k)}, .…”
Section: Determining the Weights Of Criteria Using Ahpmentioning
confidence: 99%