Evaluating a Hotel GM's Performance A Case Study in Benchmarking a Case Study in Benchmarking

The Measurement of Efficiency in Portuguese Hotels Using Data Envelopment Analysis

“…The output was the level of service provided (excellent and average). Furthermore, Morey and Dittman (1995) analyzed the efficiency of 54 U.S. hotels with DEA-CCR using cross-section data on inputs and outputs. The inputs used were room division expenditure, energy costs, salaries, nonsalary expenses for property, salaries and related expenses for variable advertising, nonsalary expenses for variable advertising, fixed market expenditures, payroll, and related expenses for administrative work, and nonsalary expenses for administrative work.…”

Assessment of Tourist Competitiveness by Analysing Destination Efficiency

“…hotels, corporate travel department and etc.). Among the earliest, Morey and Dittman (1995) -using data envelopment analysis with 7 inputs and 4 outputs -evaluated the general-manager performance of 54 hotels of an American chain -geographically dispersed over the continental United States -for the year 1993. Hwang and Chang (2003), using data envelopment analysis and the Malmquist productivity index, measured the managerial performance of 45 hotels in 1998 and the efficiency change of 45 hotels from 1994 to 1998.…”

Is hotel efficiency necessary for tourism destination competitiveness? An integrated approach

“…These initial studies employed various productivity ratios to measure performance (Wijeysinghe 1993;Banker and Riley Fast Track online article: unedited manuscript accepted by Tourism Economics 1994). The use of parametric estimation in this technique creates a distinction between two types of frontier models: Data Envelopment Analysis model (Morey and Dittman 1995;Anderson et al 2000;Brown and Ragsdale 2002;Barros and Dieke 2008;Assaf et al 2010) and the Econometric Frontier model (Anderson et al 1999;Barros 2004;Chen 2007;Hu et al 2010). …”