Evaluación de la percepción de pacientes sobre el comportamiento de comunicación del personal de enfermería: diseño y validación en población mexicana

Abstract

BackgroundNurse-patient communication has been established as a key component of professional healthcare. The present study examined the patients' perception of the verbal and non-verbal communication skills of nurses. Although the Caring Assessment Tool (CAT) stands among the instruments available to evaluate these communication skills, cultural and schooling characteristics limit its direct applicability to the Mexican context.

Habilidades sociales de comunicación en el cuidado humanizado de enfermería: Un diagnóstico para una intervención socioeducativa

“…Regarding the sociodemographic data obtained from the patients in the diagnosis, some of them such as gender, and education were comparable to those of another study conducted in a hospital of similar characteristics in Mexico City, reported in an article in the year 2015. 15 The other sociodemographic data obtained by nurses, are consistent with what databases such as INEGI and SIARHE report, according to gender and age. 25,26 In the nursing staff's self-assessment it was found that most of the staff turned out to be female, in addition to that in this study it showed that there is a medium level in empathy and communication in the nursing staff and 97.4% of the patients wish to be understood and taken care of which suggests this factor as an element of improvement since, communication in the nursing professional is a work tool with which they interact with other patients, it also allows patients to be guided to a better style and quality of life.…”

“…[12][13][14] Communication understood within the context of health institutions can be defined as: the right of the user to ask the questions he deems necessary and to receive all the information related to his illness, being clear and understandable for him. 15 Thus, there are skills involved in the communication process that directly influence the therapeutic relationship with patients: empathy, respect, kindness and understanding. This process is a fundamental part of the acceptance of the treatments and the disease by the users, so the training and development of the aforementioned skills allow to positively influence this process, increasing the quality of health attention and care, seeing itself reflected in the dignified care.…”

“…22 Different studies have reported that training favors the growth of skills where communication is involved and also improves the therapeutic / interpersonal relationship that staff has with patients. 23,24…”

Como comunicamos las/os enfermeras/os: una reflexión necesaria

“…Por tanto, la necesidad de comunicarse es la base fundamental de las relaciones humanas, desempeña el papel más importante a la hora de ma-nifestar los sentimientos, emociones, formas de pensamientos, cultura y creencias, por lo que es posible aseverar que la comunicación facilita la comprensión del otro y de su forma de ver el mundo (2,4,(7)(8)(9).…”

“…Así, la/el enfermera/o, debe obligatoriamente establecer la comunicación como un eje articulador del cuidado que entrega, mostrando la cercanía con el paciente por medio de expresiones verbales y no verbales, lo cual favorecerá la aplicación de cuidados técnicos y propiciará no solo la satisfacción de la persona que se atiende, sino también la satisfacción de ella /el como profesional (7).…”