Evaluación de la calidad percibida por los usuarios de una unidad de atención farmacéutica a pacientes externos

Torres, R Antón; López, Alberto; Blasco, Joaquín Borrás; Gracia, Juan Francisco Navarro; Ruíz, A Navarro; Delgado, M. González

doi:10.1016/s1130-6343(06)73954-x

Cited by 10 publications

(1 citation statement)

References 6 publications

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“…Many studies have evaluated health services from the angle of perceived quality of care [ 8 – 10 ].To this end, quantitative quality measurement tools have been created, including the SERVQUAL [ 11 , 12 ] and SERVPERF (SERVice-PERFormance) scales, which are based on customer perception. The SERVPERF survey [ 12 ] comprises 22 perceptions items divided into 5 quality dimensions.…”

Section: Introductionmentioning

confidence: 99%

Validation of a Spanish-language scale for evaluating perceived quality of care of medical abortions before 9 weeks gestation

et al. 2022

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Background Spanish Organic Law 2/2010 legalizes abortion within 14 weeks of gestation. Medical abortion with mifepristone and misoprostol is around 97% effective and is offered at primary care centers during the first 9 weeks of gestation. It consists of the administration of 200 mg of mifepristone by a healthcare professional and of the self-administration 800 mg of misoprostol by the patient at home, along with prescribed analgesics. However, the quality of this process as perceived by patients has never been assessed. This study aims to validate a scale designed to assess the perceived quality of the entire process, structure and results of at-home medical abortion. Methods Validation study of a Spanish adaptation of the SERVPERF scale. In total, 289 patients completed a self-administered questionnaire consisting of 26 items previously evaluated by a group of experts. A re-test was performed on 53 of these patients 15 days later to assess interobserver consistency. Results The highest non-response rate for any single item was 2.1%. The floor effect was 26% and the ceiling effect did not surpass 83%. The linearly weighted Kappa coefficient was good to excellent, in general. An exploratory factor analysis was performed with Varimax rotation, obtaining a total of 7 dimensions that explain 65.9% of the variability. The internal consistency (Cronbach's alpha) for all items was 0.862. Conclusion This psychometric instrument is valid and reliable for assessing the quality of care of medical abortion. Medical abortion is efficient, effective and eliminates the need for hospital care, anesthesia and surgical risk. However, user satisfaction has yet to be determined. This study offers a validated scale to assess perceived quality of care, their quality experience and person-centered care for abortion as a fundamental part of overall service quality as a fundamental part of overall service quality.

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Section: Introductionmentioning

confidence: 99%

Validation of a Spanish-language scale for evaluating perceived quality of care of medical abortions before 9 weeks gestation

et al. 2022

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Satisfacción percibida por los pacientes y por el personal auxiliar de farmacia del área de atención a pacientes externos como método de mejora de la calidad

Izquierdo-García

Fernández‐Ferreiro

Campo-Angora

et al. 2011

Revista de Calidad Asistencial

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Évaluation de la pertinence des interventions pharmaceutiques au cours de la dispensation des antirétroviraux à Abidjan-Côte d’Ivoire

Abrogoua

Nandjui

Doffou

2016

Le Pharmacien Hospitalier et Clinicien

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Evaluación de la calidad percibida por los usuarios de una unidad de atención farmacéutica a pacientes externos

Abstract: Information received and OPCU s location had the greatest impact on patient satisfaction. Patient remarks and suggestions were very useful to identify areas of improvement, and to introduce modification suiting their views.

Cited by 10 publications

References 6 publications

Validation of a Spanish-language scale for evaluating perceived quality of care of medical abortions before 9 weeks gestation

Validation of a Spanish-language scale for evaluating perceived quality of care of medical abortions before 9 weeks gestation

Satisfacción percibida por los pacientes y por el personal auxiliar de farmacia del área de atención a pacientes externos como método de mejora de la calidad

Évaluation de la pertinence des interventions pharmaceutiques au cours de la dispensation des antirétroviraux à Abidjan-Côte d’Ivoire

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