Ethnomethodologically informed ethnography and information system design

Crabtree, Andy; Nichols, David M.; O’Brien, Jon; Rouncefield, Mark; Twidale, Michael B.

doi:10.1002/(sici)1097-4571(2000)51:7<666::aid-asi8>3.0.co;2-5

Cited by 111 publications

(67 citation statements)

References 38 publications

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“…Our analysis can be described as ethnomethodologically-informed [36], maintaining a commitment to the preservation of the detail of work practices within each setting.…”

Section: Discussionmentioning

confidence: 99%

The importance of the verbal shift handover report: A multi-site case study

Randell

Wilson

Woodward

2011

International Journal of Medical Informatics

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ObjectiveShift handover is seen as a key tool in ensuring continuity of care yet a number of studies have highlighted the role of shift handovers in adverse events. This, combined with the increased frequency of shift handovers, has led to interest in providing technological support for handover to enhance safety. The aim of this paper is to describe current practices for the conduct of shift handovers and to use this as a basis for considering the role that technology could play in supporting handover. MethodsA multi-site case study of handover was conducted. Data included observations of 15 medical shift handovers and 33 nursing shift handovers across three case sites. FindingsThe findings highlight the way in which the verbal shift handover report is practically focused, displaying the healthcare professional's ability to know what information is required and where further explanation is needed. As well as supporting teaching and team cohesion, shift handover can provide an opportunity to reflect on the previous shift and for discussion with patients and their families. ConclusionsThe benefits provided by a face to face handover suggest that technology should focus on supporting rather than replacing the verbal shift handover report, providing a flexible solution that allows handover participants to gather more information as it is required.3

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“…Our analysis can be described as ethnomethodologically-informed [36], maintaining a commitment to the preservation of the detail of work practices within each setting.…”

Section: Discussionmentioning

confidence: 99%

The importance of the verbal shift handover report: A multi-site case study

Randell

Wilson

Woodward

2011

International Journal of Medical Informatics

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“…Beyond merely tolerating a greater diversification of the development team, it would be interesting to explore the consequences of certain OSS projects actively soliciting help from these groups. As with various multidisciplinary endeavours, including integrating psychologists into commercial interface design and ethnographers into computer supported cooperative work projects, care needs to be taken in enabling the participants to be able to talk productively to each other (Crabtree et al, 2000).…”

Section: Education and Evangelismmentioning

confidence: 99%

The Usability of Open Source Software

Nichols

Twidale²

2003

128

141

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Open source communities have successfully developed a great deal of software although most computer users only use proprietary applications. The usability of open source software is often regarded as one reason for this limited distribution. In this paper we review the existing evidence of the usability of open source software and discuss how the characteristics of open source development influence usability. We describe how existing human-computer interaction techniques can be used to leverage distributed networked communities, of developers and users, to address issues of usability.

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“…Here 'quality' refers not to some mystical characteristic but to features of systems that ensure that they 'really work', that they fit with the social circumstances of use. Interestingly, this is also part of the rationale for the turn to ethnography in systems design, [Crabtree et al, 2000]. In focusing on this we want to emphasise that if our patterns are to be usefully employed at least some effort needs to be made in understanding the novel social context.…”

Section: Discussion 1: Patterns -And Our 'Take' On Alexandermentioning

confidence: 99%

Patterns of cooperative interaction

Martín

Sommerville

2004

ACM Trans. Comput.-Hum. Interact.

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Patterns of Cooperative Interaction are regularities in the organisation of work, activity, and interaction amongst participants, and with, through and around artefacts. These patterns are organised around a framework and are inspired by how such regularities are highlighted in ethnomethodologically-informed ethnographic studies of work and technology. They comprise a high level description and two or more comparable examples drawn from specific studies. Our contention is that these patterns form a useful resource for re-using findings from previous field studies, for enabling analysis and considering design in new settings. Previous work on the relationship between ethnomethodology and design has been concerned primarily in providing presentation frameworks and mechanisms, practical advice, schematisations of the ethnomethodologist's role, different possibilities of input at different stages in development, and various conceptualisations of the relationship between study and design. In contrast, this paper seeks to firstly discuss the position of patterns relative to emergent major topics of interest of these studies. Subsequently it seeks to describe the case for the collection of patterns based on findings, their comparison across studies and their general implications for design problems, rather than the concerns of practical and methodological interest outlined in the other work. Special attention is paid to our evaluations and to how they inform how the patterns collection may be read, used and contributed to, as well as to reflections on the composition of the collection as it has emerged. The paper finishes, firstly, with a discussion of how our work relates to other work on patterns, before some closing comments are made on the role of our patterns and ethnomethodology in systems design.

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Ethnomethodologically informed ethnography and information system design

Cited by 111 publications

References 38 publications

The importance of the verbal shift handover report: A multi-site case study

The importance of the verbal shift handover report: A multi-site case study

The Usability of Open Source Software

Patterns of cooperative interaction

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