1989
DOI: 10.1080/1369183x.1989.9976128
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Ethnic minority needs and service delivery: The barriers to access in a Glasgow inner‐city area

Abstract: The article discusses a research survey carried out in an inner-city area of Glasgow. The survey had a qualitative focus, with an attempt to establish ethnic minority needs in the fields of childcare services, care of the elderly, and advice and information. A low level of expectation and awareness of services was uncovered. This was found to reflect both the generally inadequate level of existing provision, and a lack of success on the part of service providers in communicating what actually is available. All… Show more

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Cited by 9 publications
(7 citation statements)
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“…Secondly, random sampling of ethnic minority groups by address or electoral register is not practical and very expensive in terms of time and labour. 28 While sampling from electoral rolls has been used to identify South Asians for population studies, 28,29,30 this method becomes inefficient if, as in this study, a relatively narrow age range is to be sampled. In addition to not reporting age, the completeness of electoral registers for ethnic minorities has also been questioned.…”
Section: Discussionmentioning
confidence: 99%
“…Secondly, random sampling of ethnic minority groups by address or electoral register is not practical and very expensive in terms of time and labour. 28 While sampling from electoral rolls has been used to identify South Asians for population studies, 28,29,30 this method becomes inefficient if, as in this study, a relatively narrow age range is to be sampled. In addition to not reporting age, the completeness of electoral registers for ethnic minorities has also been questioned.…”
Section: Discussionmentioning
confidence: 99%
“…Improving the level of trust in the service was also stressed, particularly by one of the personnel advisers for the trust, and there is some evidence to support these assumptions (see McFarland et al 1989). To borrow the language of Kandola et al (1995), these could be conceived of as indirect benefits of greater ethnic diversity, but there were more direct and perhaps more important potential benefits identified.…”
Section: Proportional and Structural Diversitymentioning
confidence: 99%
“…They are neither part of mainstream services or permanent, and are particularly vulnerable to changes Delivered by Ingenta to: University of British Columbia Library Central Serials-Woodward Library IP : 185.50.250.47 On: Wed, 22 Jun 2016 12:16:11 Copyright The Policy Press in temporary or 'special funding' (Ahmed et al, 1985). McFarland et al (1989) suggest such short term, specialist solutions, although attractive, are unlikely to counter inequalities in service delivery. They recommend 'a flexible and comprehensive approach which would incorporate as a matter of course, an ethnic component into the mainstream of provision'.…”
Section: Policy and Politicsmentioning
confidence: 94%