Estudo de satisfação dos beneficiários de planos de saúde de hospitais filantrópicos

Gerschman, Silvia; Veiga, Luciana Fernandes; Guimarães, César; Ugá, Maria Alicia Domínguez; Portela, Margareth Crisóstomo; Vasconcellos, Miguel Murat; Barbosa, Pedro Ribeiro; Lima, Sheyla Maria Lemos

doi:10.1590/s1413-81232007000200025

Cited by 26 publications

(21 citation statements)

References 2 publications

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“…With respect to healthcare spending items, we observe that the proportion of public spending, 48.3% in 2006, is smaller than private spending, which corresponds to 51.7%. That figure includes private plans and direct spending incurred by families [25].…”

Section: Brazilmentioning

confidence: 99%

Public and Private Health Insurance in Brazil and European Union Countries

Gerschman

2013

AJPHR

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The following article is a recent bibliographic review of supplementary healthcare policies in Brazil and EU. The main focus is analyzing healthcare policies for the private sector in Brazil, within the context of Brazil's Unified National Health System (SUS), with the profile of the private sector in European Union countries, which have long had public systems integrated with social security. Our work is based on research conducted in the second decade of the 21st century. It is our understanding that comparing positions and progress made by the private sector, the growth of private and copayment health insurance and consequently the shrinking of public healthcare systems allows us to better understand the reach and meaning of those changes. We will initially analyze healthcare policies of Europe's private sector. Then we will discuss the supplementary healthcare system in Brazil, which is the main goal of this paper. Finally, we will compare cases according to progress and delays in private and public healthcare systems.

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Section: Brazilmentioning

confidence: 99%

Public and Private Health Insurance in Brazil and European Union Countries

Gerschman

2013

AJPHR

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“…Há diversos estudos nacionais que mostram desigualdades do sistema de saúde brasileiro (BAHIA et al, 2006;UGÁ e SANTOS, 2006;SASSON et al, 2006;GERSCHMAN et al, 2007;ALBUQUERQUE et al, 2008;OLIVEIRA, 2009;NORONHA et al, 2010;CORDEIRO et al, op. cit.).…”

Section: Cobertura Duplicadaunclassified

A saúde no Brasil em 2030: estrutura do financiamento e do gasto setorial - Vol. 4

Santos¹,

Santos²,

Borges³

2013

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“…From this perspective, research with respect to user satisfaction is a fundamental task for the management of nursing services, since this understanding could provide, from the perspective of users, a performance evaluation indicating that both strategic and operational decisions influenced the quality of services provided by organizations and, even, the adherence of users to treatment (6,7) .…”

Section: Introductionmentioning

confidence: 99%

Grau de satisfação de usuários de um hospital privado

Pena

Melleiro

2012

Acta paul. enferm.

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Objectives: To know the degree of satisfaction of users of a private hospital and the factors involved in this satisfaction, based on the model of Parasuraman, Zeithaml and Berry. Methods: A descriptive, exploratory, quantitative study conducted in a private hospital with a sample consisting of 288 users. Data collection occurred between April to July 2009, by means of a questionnaire and analysis using descriptive and inferential statistics. Results: We identifi ed levels of user satisfaction, and the dimensions with the highest scores: security and reliability, and with lower scores, responsiveness and empathy. The nursing and medical teams had the highest scores. Conclusions: There is a need for intervention in the areas of nutrition and initial care. Thus, this study provided a multisectoral diagnosis, assisting managers in reviewing the institution's clinical and managerial processes. Keywords: Quality of health care; Health services evaluation; Patient satisfaction; Nursing; Hospitals, private RESUMOObjetivos: Conhecer o grau de satisfação dos usuários de um hospital privado e os fatores intervenientes nessa satisfação, baseado no modelo de Parasuraman, Zeithaml e Berry. Métodos: Estudo exploratório descritivo de abordagem quantitativa realizado em um hospital privado com amostra constituída de 288 usuários. A coleta dos dados ocorreu de abril a julho de 2009, por meio de um questionário e a análise estatística descritiva e inferencial. Resultados: Identifi caram os níveis de satisfação dos usuários, bem como as dimensões com maior escore: garantia e confi abilidade e com menor escore: responsividade e empatia. As equipes de enfermagem e médica obtiveram as maiores pontuações. Conclusões: Observou-se a necessidade de intervenção nas áreas de nutrição e atendimento inicial. Assim, este estudo propiciou um diagnóstico multissetorial, subsidiando os gestores da instituição na revisão de processos assistenciais e gerenciais. Descritores: Qualidade da assistência à saúde; Avaliação de serviços de saúde; Satisfação do paciente; Enfermagem; Hospitais privados RESUMEN Objetivos: Conocer el grado de satisfacción de usuarios de un hospital privado y los factores intervenientes en esa satisfacción, basado en el modelo de Parasuraman, Zeithaml y Berry. Métodos: Estudio exploratorio descriptivo de abordaje cuantitativo realizado en un hospital privado con una muestra constituida por 288 usuarios. La recolección de los datos ocurrió de abril a julio de 2009, por medio de un cuestionario y el análisis estadístico descriptivo e inferencial. Resultados: se identifi caron los niveles de satisfacción de los usuarios, así como las dimensiones con mayor score: garantia y confi abilidad y con menor score: receptividad y empatía. Los equipos de enfermería y médica obtuvieron las mayores puntuaciones. Conclusiones: Se observó la necesidad de intervención en las áreas de nutrición y atención inicial. Así, este estudio propició un diagnóstico multisectorial, subsidiando a los gestores de la institución en la revisión de pro...

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Estudo de satisfação dos beneficiários de planos de saúde de hospitais filantrópicos

Abstract: Estudo de satisfação dos beneficiários de planos de saúde de hospitais filantrópicosConsumer satisfaction study in philanthropic hospital health plans

Cited by 26 publications

References 2 publications

Public and Private Health Insurance in Brazil and European Union Countries

Public and Private Health Insurance in Brazil and European Union Countries

A saúde no Brasil em 2030: estrutura do financiamento e do gasto setorial - Vol. 4

Grau de satisfação de usuários de um hospital privado

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