Essential practice performance measurement

Academic Radiology in the New Health Care Delivery Environment

“…Fisher and colleagues described several measures of quality, including technical quality, mortality, physician satisfaction, and patient satisfaction (5). There can be translated into five major categories of performance metrics including patient safety, productivity, finance, access, and customer satisfaction (20). …”

“…Within the category of patient safety, one can define a variety of performance indicators (20): Contrast injection extravasation ratesContrast reaction ratesContrast-induced nephropathy ratesNosocomial infection ratesMedication error ratesPatient falls with harmCompliance with critical test and results reportingSpecimen labeling errorsCompliance with universal protocol, hand hygieneElements of informed consentMislabeled examinationsWrong site procedure, wrong procedure, wrong side procedure, and wrong patientMajor discrepancies in trainee preliminary reports…”

Invited Commentary

“…Several recent articles in the imaging literature describe the use of key performance indicators (KPIs) by radiology departments to manage their clinical operations (1)(2)(3). Although these tools are increasingly popular and their number and variety continue to expand, they alone cannot help a department reach its goals.…”

Quality service in radiology

“…Performance movement indicators are objective tools that evaluate and assess key components of an organisation by setting performance goals and tracking performance over time [10]. In radiology, these indicators include categories such as productivity, finance, patient safety, access to examinations, radiology reporting, and customer satisfaction.…”