Essential jobs, remote work and digital surveillance: Addressing the COVID‐19 pandemic panopticon

Aloisi, Antonio; Stefano, Valerio De

doi:10.1111/ilr.12219

Cited by 65 publications

(55 citation statements)

References 37 publications

(22 reference statements)

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“…The introduction of new tools to monitor employees in their homes during work hours added another facet to already challenging everyday lives (Aloisi and De Stefano, 2021;Vatcha, 2020;Blumenfeld et al, 2020). Many employees needed to manage multiple demands on their time simultaneously; this included the need to learn new technologies, readjust to working in shared and private spaces at home and managing the challenges of both work and home demands (CIPD, 2020;Wang et al, 2021).…”

Section: Remote Working Plus Electronic Monitoring During Covid-19: E...mentioning

confidence: 99%

“…These circumstances are further compounded for many remote workers by the extensive use of work reminders issued by most electronic monitoring tools (Allyn, 2020). The introduction of continuous and often video-based monitoring, akin to a "pandemic panopticon" (Aloisi and De Stefano, 2021), has further increased remote workers' concerns about the invasions of one's privacy while working at home (Hern, 2020;Vatcha, 2020). This means that the introduction and intensive use of monitoring has created an intractable situation for many employees, which results in IJWHM less employee voice and raises more concerns about being made redundant (Allyn, 2020;CIPD, 2020).…”

Section: Remote Working Plus Electronic Monitoring During Covid-19: E...mentioning

confidence: 99%

Section: Remote Working Plus Electronic Monitoring During Covid-19: E...mentioning

confidence: 99%

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Remote workers' experiences with electronic monitoring during Covid-19: implications and recommendations

Jeske

2022

IJWHM

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PurposeThis conceptual article outlines the known effects of employee monitoring on employees who are working remotely. Potential implications, as well as practitioner suggestions, are outlined to identify how practitioners can create more supportive employee experiences as well as apply these to workplace health management scenarios.Design/methodology/approachThis overview is based on a selective and practically oriented review of articles that hitherto considered the health implications of remote workers being monitored electronically over the last two years. This overview is subsequently complemented by a discussion of more recent findings that outline the potential implications of monitoring for remote employees, employees' work experience and workplace health management.FindingsSeveral practitioner-oriented suggestions are outlined that can pave the way to a more supportive employee experience for remote workers, who are monitored electronically by their employers. These include the various health and social interventions, greater managerial awareness about factors that influence well-being and more collaboration with health professionals to design interventions and new workplace policies. Organizations would also benefit from using audits and data analytics from monitoring tools to inform their interventions, while a rethink about work design, as well as organizational reviews of performance and working conditions further represent useful options to identify and set up the right conditions that foster both performance as well as employee well-being.Originality/valueThe article outlines practitioner-oriented suggestions that can directly and indirectly support employee well-being by recognizing the various factors that affect performance and experience.

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Section: Remote Working Plus Electronic Monitoring During Covid-19: E...mentioning

confidence: 99%

Section: Remote Working Plus Electronic Monitoring During Covid-19: E...mentioning

confidence: 99%

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Remote workers' experiences with electronic monitoring during Covid-19: implications and recommendations

Jeske

2022

IJWHM

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“…A sizable and growing body of literature has investigated how the shift to remote work affected office and professional workers' productivity [20,99,29], collaboration approaches [147], the accessibility of their workplaces [39], their work-life balance [115], stress [115], digital fatigue [17], and degree of worker surveillance [6]. Broadly, this prior work finds reduced collaborative efficacy, reduced work-life balance, increased stress and digital fatigue, and increased workplace surveillance.…”

Section: Remote Work In the Pandemicmentioning

confidence: 99%

Risk, Resilience and Reward: Impacts of Shifting to Digital Sex Work

Hamilton¹,

Barakat²,

Redmiles³

2022

Preprint

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Workers from a variety of industries rapidly shifted to remote work at the onset of the COVID-19 pandemic. While existing work has examined the impact of this shift on office workers, little work has examined how shifting from in-person to online work affected workers in the informal labor sector. We examine the impact of shifting from in-person to online-only work on a particularly marginalized group of workers: sex workers. Through 34 qualitative interviews with sex workers from seven countries in the Global North, we examine how a shift to online-only sex work impacted:(1) working conditions, (2) risks and protective behaviors, and (3) labor rewards. We find that online work offers benefits to sex workers' financial and physical well-being. However, online-only work introduces new and greater digital and mental health risks as a result of the need to be publicly visible on more platforms and to share more explicit content. From our findings we propose design and platform governance suggestions for digital sex workers and for informal workers more broadly, particularly those who create and sell digital content.

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“…While some activities are impossible to be carried out at distance, insufficient digital literacy, power disputes, and weak labor protection laws can also impede work being done remotely. Facilitating meaningful distance work will have to go hand in hand with widening training opportunities and improving labor protection [32].…”

Section: Economic Dimensionmentioning

confidence: 99%

Aligning Patient’s Ideas of a Good Life with Medically Indicated Therapies in Geriatric Rehabilitation Using Smart Sensors

Timmermann

Ursin

Predel

et al. 2021

Sensors

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New technologies such as smart sensors improve rehabilitation processes and thereby increase older adults’ capabilities to participate in social life, leading to direct physical and mental health benefits. Wearable smart sensors for home use have the additional advantage of monitoring day-to-day activities and thereby identifying rehabilitation progress and needs. However, identifying and selecting rehabilitation priorities is ethically challenging because physicians, therapists, and caregivers may impose their own personal values leading to paternalism. Therefore, we develop a discussion template consisting of a series of adaptable questions for the patient–physician encounter based on the capability approach. The goal is to improve geriatric rehabilitation and thereby increase participation in social life and well-being. To achieve this goal, we first analyzed what is considered important for participation on basis of the capability approach, human rights, and ethics of care. Second, we conducted an ethical analysis of each of the four identified dimensions of participation: political, economic, socio-cultural, and care. To improve compliance with rehabilitation measures, health professionals must align rehabilitation measures in an open dialogue with the patient’s aspiration for participation in each dimension. A discussion template based on the capability approach allows for a proactive approach in patient information and stimulates a critical assessment of treatment alternatives while reducing the risk of imposing personal values.

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Essential jobs, remote work and digital surveillance: Addressing the COVID‐19 pandemic panopticon

Cited by 65 publications

References 37 publications

Remote workers' experiences with electronic monitoring during Covid-19: implications and recommendations

Remote workers' experiences with electronic monitoring during Covid-19: implications and recommendations

Risk, Resilience and Reward: Impacts of Shifting to Digital Sex Work

Aligning Patient’s Ideas of a Good Life with Medically Indicated Therapies in Geriatric Rehabilitation Using Smart Sensors

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