ERP architectural/operational alignment for order‐processing performance

Bendoly, Elliot; Jacobs, F. Robert

doi:10.1108/01443570410511013

Cited by 54 publications

(39 citation statements)

References 22 publications

(22 reference statements)

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“…This built on Bendoly & Jacobs' (2004) paper by identifying which ERP modules and add-ons show adequate fit with which operational needs. For example, the use of the Customer Enquiry Management (CEM) functionality of ERP was linked to improvements in CEM performance.…”

Section: Our Research Question Was: How Does a Mto Production Strategmentioning

confidence: 99%

“…for Supply Chain Management (SCM). In doing so, we also build on Bendoly & Jacobs' (2004) study on the alignment of ERP solutions with operational needs. The authors showed that overall company performance/satisfaction becomes weaker if the operational strategy of a firm is misaligned with its ERP adoption strategy, but they did not identify which modules within ERP solutions show adequate fit with which operational needs.…”

Section: Introductionmentioning

confidence: 99%

“…The authors showed that overall company performance/satisfaction becomes weaker if the operational strategy of a firm is misaligned with its ERP adoption strategy, but they did not identify which modules within ERP solutions show adequate fit with which operational needs. Moreover, the functionality of ERP systems has continued to evolve since Bendoly & Jacobs' (2004) study meaning it is important to take an up-to-date view of the current fit between ERP functionality and company requirements.…”

Section: Introductionmentioning

confidence: 99%

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The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

Aslan

Stevenson

Hendry

2015

Computers in Industry

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The effect of a Make-To-Order (MTO) production strategy on the applicability and impact of Enterprise Resource Planning (ERP) systems is investigated through a mixed method approach comprised of an exploratory and explanatory survey followed by three case studies. Data on MakeTo-Stock (MTS) companies is also collected as a basis for comparison. The exploratory data demonstrates, for example, that MTO adopters of ERP found the system selection process more difficult than MTS adopters. Meanwhile, a key reason why some MTO companies have not adopted ERP is that it is perceived as unsuitable. The explanatory data is used to test a series of hypotheses on the fit between decision support requirements, ERP functionality, and company performance. In general, a poor fit between the decision support requirements of MTO companies and ERP functionality is identified, although certain modules can lead to performance improvements -most notably for Customer Enquiry Management (CEM). MTS companies make more use of planning tools within ERP systems, and it is concluded that production strategy is an important contextual factor affecting both applicability and impact. Follow-up cases with two MTO adopters and one MTO nonadopter develop a deeper understanding of the survey results. For example, in one adoption case, a system was rented to minimise the consequences of making a poor selection decision. Future research could explore how more MTO-specific planning concepts can be embedded within ERP systems to improve alignment.

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Section: Our Research Question Was: How Does a Mto Production Strategmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

Aslan

Stevenson

Hendry

2015

Computers in Industry

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“…Focused stage Bernroider and Koch, 2001;Stefanou, 2001;Verville, 2002a;Gefen, 2002;Verville, 2002b;Alvarez and Urla, 2002;Bryson and Sullivan, 2003;Arinze and Anandarajan, 2003;Verville, 2003a;2003b;Wei and Wang, 2004;Bendoly and Jacobs, 2004;Luo and Strong, 2004;Wei et al, 2005a;Baki and Cakar, 2005;Verville et al, 2005 Cultural issues Soh et al, 2000;Krumbholz et al, 2000;Adam and O'Doherty, 2000;Krumbholz and Maiden, 2001;Sheu et al, 2004;Baki et al, 2004;Boersma and Kingma, 2005a;Xue et al, 2005;Wang et al, 2005;Zhang et al, 2005;Tsai et al, 2005;Baki and Cakar, 2005;Bendoly et al, 2006;Jones et al, 2006;Yusuf et al, 2006 Table 3 Themes and references (continued)…”

Section: Themes Referencesmentioning

confidence: 99%

Enterprise Resource Planning (ERP): a review of the literature

Moon¹

2007

IJMED

225

108

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This article is a review of work published in various journals on the topics of Enterprise Resource Planning (ERP) between January 2000 and May 2006. A total of 313 articles from 79 journals are reviewed. The article intends to serve three goals. First, it will be useful to researchers who are interested in understanding what kinds of questions have been addressed in the area of ERP. Second, the article will be a useful resource for searching for research topics. Third, it will serve as a comprehensive bibliography of the articles published during the period. The literature is analysed under six major themes and nine sub-themes.

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“…On the other hand, Bendoly and Jacobs (2004), Loh and Koh (2004) and Woo (2007), argue that ERP has the required capability to decrease the level of inventory, scale down costs, reduce lead-times, boost productivity, make corporate communication easier and more feasible, improve information and decision making capabilities and customer services. Considering these capabilities and functionalities, Ketikidis et al (2008) concluded that ERP systems provide the companies with possibilities to raise the competitive advantage of their business and their share in the market.…”

Section: Introductionmentioning

confidence: 99%

An Effective End-User Knowledge Concern Training Method in Enterprise Resource Planning (ERP) Based on Critical Factors (CFs) in Malaysian SMEs

Noudoostbeni¹,

Ismail²,

Jenatabadi³

et al. 2010

IJBM

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Nowadays, many companies are using Enterprise Resource Planning (ERP) as one of the comprehensive integrated systems. This study focuses on various aspects of the ERP utilized in Small and Medium Enterprises (SMEs) in Malaysia in three phases. The success and the failure factors of ERP in SMEs were identified in the first phase. A comparison between different ERP training methods was carried out in the second phase. Based on the findings in the first two phases, a new training method was developed in the third phase, so that ERP users may have a more effective ERP training system in the SMEs in Malaysia. The research method applied to the current research is case study in which the required data was collected from different SMEs in Malaysia. The data collection was mainly based on the surveys and interviews, and the results of the data analysis were used to improve a client-based training system. The achieved results indicate that the application of this kind of system which is based on a combination of On-the-job training and Computer-based training system would considerably reduce the time and money spent on learning and training plans, while, at the same time, it would increase the user's proficiency and knowledge concerning in the ERP system.

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ERP architectural/operational alignment for order‐processing performance

Cited by 54 publications

References 22 publications

The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

Enterprise Resource Planning (ERP): a review of the literature

An Effective End-User Knowledge Concern Training Method in Enterprise Resource Planning (ERP) Based on Critical Factors (CFs) in Malaysian SMEs

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