ERP Adoption and Acceptance in Saudi Arabia Higher Education: A Conceptual Model Development

Abstract

Enterprise resource planning (ERP) systems are integrated information systems inter-connecting different functional areas within organisations. It has been widely implemented by large manufacturers globally to enhance operational excellence. However, ERP in the Higher Education sector is less accepted and research in this area still remains at its infancy. Although many higher education institutions (HEIs) have implemented ERP solutions or are in the course of implementing the ERP systems, the failure rate ERP projects within HE is much higher than in other sectors. Through critically examining the existing literature the aim of this research is to develop an extended technology acceptance model (TAM) taking into account the critical factors of ERP adoption for HEIs. Two categories of these factors have been identified from literature based upon a conceptual model is developed. It was clear from reviewing the literature that the main categories of factors that have been studied extensively and shown to be key to understanding ERP adoption and acceptance are: the individual-related factors such as computer self-efficacy and organisational-related factors such as top management.

Enterprise resource planning adoption model for well-informed decision in higher learning institutions

“…Also, institutions appear to be prepared for system adoption and inclined towards accommodating training since this will bring about timely and successful adoption. Prior results in literature support this finding [7,11,73,132].…”

“…Moreover, ERP covers modules linked to distinct university functions, such as finance, human resources, project management and student records. ERP also has a robust relational database that can store information concerning students' status, staff, buildings, documents and financial transactions [7,50,51].…”

“…Such firms and industries have reported improved performance and decision-making through the use of ERP when it comes to human resource planning, management control and operational control. Current studies agree that ERP has a promising future among educational institutions based on the reported core competency success in the majority of firms using the system [4][5][6][7].…”

Challenges of Implementing Enterprise Resource Planning and The Role of Knowledge Management

“…It is important to explain the benefits of ERP implementation compared to the traditional system to employees. Effective change management is a second necessary factor as it can determine the success or failure of ERP implementation, depending on employee acceptance (Albarghouthi et al, 2020;Azima et al, 2019). Thus, organisations should manage change effectively and inform employees of any changes in advance during ERP implementation.…”

Enterprise Resource Planning Systems and User Performance in Higher Education Institutions of Pakistan

“…Thus, providing enough evidence to investigate from users perspective at individual level rather organizational level, that is investigating the actual impacts of ERP systems on users (Hsu et al, 2015), as users itself are consumers while receiving services from IT department (Alsaleh et al, 2016) and user performance studies are given less attention (Ullah, Baharun, Nor, Siddique, & Sami, 2018). Although, ERP systems have implemented in large manufacturing organizations, but research in higher education is still limited (Albarghouthi et al, 2020), especially in Pakistan (Ahmer et al, 2018;Nizamani et al, 2014).…”