“…It could be argued that previous literature seems to be underestimating the complexity of the environment that surrounds citizens participation initiatives, which is turbulent, confused, and comprise various political, social, behavioral, cultural, and technological dimensions [24,35,56], particularly when those initiatives are implemented through social media [23,56]. The latest reviews of eParticipation literature suggests an ongoing shift of the research from a more purely technological focus to a more holistic view, where other social and technological issues could be integrated to investigate citizens' engagement [37,60].…”