“…Most articles included in this theme deal with how the QM practices can be used to support the introduction of environmental management. Bergenwall et al, 2012;Borri and Boccaletti, 1995;Corbett and Cutler, 2000;Craig and Lemon, 2008;Curkovic et al, 2000;Giancarlo, 2005;Isaksson and Garvare, 2003;King and Lenox, 2001;Klassen and McLaughlin, 1993;Kuei and Lu, 2013;Lawrence et al, 1998;Molina-Azorín et al, 2009;PereiraMoliner et al, 2012;Rusinko, 2005;Ruzevicius et al, 2004;Stevens et al, 2012;Theyel, 2000;Wiengarten and Pagell, 2012;Yang et al, 2010;Yang et al, 2011;Zairi, 2002;Zhu et Besseris, 2012;Rothenberg et al, 2001;Sakao et al, 2004;Zhang et al, 1998;Zhou and Schoenung, 2003;Zhou and Schoenung, 2007 IV. Supporting stakeholder management and customer focus (8 articles)…”