Environmental Impact of Last Mile Deliveries and Returns in Fashion E-Commerce: A Cross-Case Analysis of Six Retailers

Velázquez, Rafael Posada; Chankov, Stanislav

doi:10.1109/ieem44572.2019.8978705

Cited by 20 publications

(11 citation statements)

References 8 publications

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“…From the companies' perspective, the environmental dimension of sustainability has received attention under the term "green logistics" (McKinnon et al, 2015). Hereby, mathematical formulations for the Green Vehicle Routing Problems have been investigated (Lin et al, 2014), the environmental impact of companies last-mile deliveries has been analysed (Velazquez and Chankov, 2019) as well as innovative sustainable concepts have been introduced (Buldeo Rai et al, 2018). These concepts range from changes in the delivery process such as the introduction of parcel pick-up points (Allen et al, 2018) or the use of consolidation centres (Clausen et al, 2016), through sharing economy applications in the form of crowd logistics or crowdsourced delivery (Punel and Stathopoulos, 2017), to technological changes involving the use of sustainable transport means such as electric vehicles and bikes (Perboli and Rosano, 2019) or even futuristic ideas such as drone delivery using public transport (Khalid and Chankov, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact?

Ignat

Chankov

2020

IJLM

104

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PurposeThe purpose of this paper is to explore if e-commerce customers change their preferred last-mile delivery, when they are provided with additional information on the environmental and social sustainability impact of the available last-mile delivery options.Design/methodology/approachWe conduct a stated-preference survey and apply McNemar test on the collected data.FindingsThe results show that displaying the environmental and social impacts of last-mile deliveries influences E-commerce customers, and generally makes them more likely to choose a more sustainable last-mile delivery.Research limitations/implicationsThe main limitations are (1) the possible inconsistency between participants' intentions stated in the survey and their actual behaviour in real life and (2) the possibility of participants denying socially undesirable behaviours. Further research can study e-commerce customers' real behaviour.Practical implicationsE-retailers and logistics companies could implement transparent information sharing on the delivery sustainability impact on all three sustainability pillars.Social implicationsThe suggested transparent information sharing has the potential to change customers' behaviours towards more sustainable deliveries.Originality/valueWe provide a new approach in investigating customers' preferences on last-mile deliveries, by giving E-customers the chance of making choices between different deliveries, not only based on the economic factors (as in common practice nowadays) but also based on the environmental and social factors.

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Section: Literature Reviewmentioning

confidence: 99%

Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact?

Ignat

Chankov

2020

IJLM

104

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“…Not only regulations, but also customers are more susceptible to environmental aspects; the survey of Ignat et al [174] revealed that displaying environmental and social impacts of last-mile deliveries influence e-commerce customers, and generally makes them more likely to choose more sustainable solutions. Many more studies consider the environmental impact caused by the increasing volumes of last-mile deliveries and returns [175][176][177][178][179][180][181][182][183][184][185][186][187][188][189][190][191][192][193]. Brown et al [194] performed a comprehensive comparison between conventional shopping involving customers pick-up versus e-commerce shopping involving last-mile delivery to customer's home in terms of carbon emissions.…”

Section: Outbound Logisticsmentioning

confidence: 99%

Implementing E-Commerce from Logistic Perspective: Literature Review and Methodological Framework

et al. 2022

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E-commerce is always more diffused as a selling channel around the whole world market, and its importance has increased and continues to increase with the COVID-19 pandemic emergency. It provides enterprises a lot of opportunities, as the importance of physical stores to sell goods is bypassed. However, it has also changed the role of logistics in the supply chain. For this reason, this work aims to identify the main logistics research areas related to e-commerce implementation and the factors and key performance indicators, which should be taken into account for each logistics research area, with particular attention to sustainable aspects. For doing this, a structured and comprehensive literature analysis is carried out. Keywords associated with e-commerce and logistics areas are matched to identify the most interesting works related to its implementation. From the analysis, five main research areas are identified: Supply Chain Network Design (SCND); Outbound Logistics (OL); Reverse Logistics (RL); Warehousing (WR); and IT and data management (E-IT). For each area, key factors, strategies and performance indicators have been identified. Finally, a methodological framework that summarizes the results of the analysis is presented; this is a useful tool for managers to implement or expand their e-commerce business. Many works are focused on one research area, carrying out critical factors, models, and methods to implement that topic. Instead, the methodological framework presented here summarizes multiple research areas from a logistic point of view, identifying for each one input and output variables and how they influence each other.

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“…Further growth of around 75 percent to 7.385 bn USD is expected by 2025. Digitalization and e-commerce have disrupted shopping behaviour (Velazquez & Chankov, 2019). The higher rate of deliveries and returns makes it inevitable to examine the resulting environmental and economic impact of ordering online (e.g., Mangiaracina et al, 2015).…”

Section: E-commerce and Customer Journeymentioning

confidence: 99%

How to Use Data to Increase Bike Use by Travelers

Exalto-Sijbrands¹,

Baars²,

Wijers³

et al. 2022

35 Th Bled eConference Digital Restructuring and Human (Re)action

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The Government of the Netherlands wants to be energy neutral by 2050 (Rijksoverheid, sd). A transition towards nonfossil energy sources also affects transport, which is one of the industries significantly contributing to CO2 emission (Centraal Bureau Statistiek, 2019). Road authorities at municipalities and provinces want a shift from fossil fuel-consuming to zero emission transport choices by their inhabitants. For this the Province of Utrecht has data available. However, they struggle how to deploy data to positively influence inhabitants’ mobility behavior. A problem analysis scoped the research towards data to stimulate cycling. Three interviews, desk research and a survey revealed the gap between the province’s current data-item approach that is infrastructure oriented and the required approach that adopts traveler’s personas to successfully stimulate cycling. For this more precisely defined captured data is needed and the focus should shift from already motivated cyclists to non-cyclers.

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Environmental Impact of Last Mile Deliveries and Returns in Fashion E-Commerce: A Cross-Case Analysis of Six Retailers

Cited by 20 publications

References 8 publications

Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact?

Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact?

Implementing E-Commerce from Logistic Perspective: Literature Review and Methodological Framework

How to Use Data to Increase Bike Use by Travelers

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