Entrepreneurial coaching mediating relationship between TQM soft practices and firm performance: cases of certified Tunisian companies

Salem, Anis Ben

doi:10.1108/tqm-08-2022-0271

Cited by 2 publications

(2 citation statements)

References 49 publications

(154 reference statements)

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“…In practical terms, this research guides managerial practices, emphasizing the imperative of nurturing a corporate culture that champions TQM and KM within organizations. The study urges managers to prioritize quality, continuous improvement and employee involvement (Lehyani and Zouari, 2016; Ben Salem, 2022). It also encourages investments in training programs to bolster employees’ knowledge and skills, fostering a culture of learning and quality consciousness (Mehralian et al , 2018; Migdadi et al , 2018).…”

Section: Discussionmentioning

confidence: 99%

“…In this context, if managers prioritize their logistics chains, both the internal and external work environment, employees and work methods, they can achieve favorable results within a short timeframe. Therefore, research has been conducted in the Tunisian context to analyze and measure the level of implementation of knowledge management (KM) and total quality management (TQM) in small- and medium-sized enterprises (SMEs) (Lehyani et al , 2022; Aouadni and Euchi, 2022), assess the risks of sustainable supply chain (SC) (Benabdallah et al , 2022), identify the key factors of TQM that impact supply chain performance (SCP) (Najar, 2022; Lehyani et al , 2018), examine the effect of integrating KM and TQM on company performance (Lehyani and Zouari, 2016; Ben Salem, 2022; Khalfallah et al , 2022) and evaluate and measure the impact of KM on SCP (Chtioui et al , 2023; Lehyani and Zouari, 2015). The overlooked human aspect in these conducted studies directly or indirectly impacted the obtained results.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Do KM and TQM have an impact on employee effectiveness and supply chain performance?

Lehyani,

Zouari,

Ghorbel

et al. 2023

IJLSS

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Purpose Companies should enhance their market position and competitiveness by improving staff effectiveness, skills, resource commitment, and applying relevant managerial methods. This study aims to examine the impact of knowledge management (KM) and total quality management (TQM) on employee effectiveness (EE) and supply chain performance (SCP) in emerging economies. Design/methodology/approach The used methodology consists on conducting a survey within Tunisian companies, where the authors gathered 206 responses. Collected data was analyzed using statistical package for the social sciences (SPSS) software, enabling the authors to establish a conceptual model. This model was further examined through structural equation modeling, using analysis of moment structures (AMOS) software for hypothesis validation. Additionally, the authors’ research aimed to enhance SCP and boost EE while minimizing costs through a nonlinear mathematical model and the quality function deployment method. Findings The results indicate that TQM and KM positively impact EE, and KM and EE positively impact SCP. However, the significance of employee performance on SCP varies depending on company location and industry sector studied. Originality/value This work emphasized the involvement of small- and medium-sized enterprise managers from emerging economies in the studied concepts and confirmed the effects of KM and TQM practices on EE and SCP.

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Section: Discussionmentioning

confidence: 99%