Do KM and TQM have an impact on employee effectiveness and supply chain performance?
Fatma Lehyani,
Alaeddine Zouari,
Ahmed Ghorbel
et al.
Abstract:Purpose
Companies should enhance their market position and competitiveness by improving staff effectiveness, skills, resource commitment, and applying relevant managerial methods. This study aims to examine the impact of knowledge management (KM) and total quality management (TQM) on employee effectiveness (EE) and supply chain performance (SCP) in emerging economies.
Design/methodology/approach
The used methodology consists on conducting a survey within Tunisian companies, where the authors gathered 206 res… Show more
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