Enterprise social media affordances as enablers of knowledge transfer and creative performance: An empirical study

Sun, Yuan; Wang, Chunli; Jeyaraj, Anand

doi:10.1016/j.tele.2020.101402

Cited by 87 publications

(93 citation statements)

References 74 publications

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“…We observed from the table that the sample was distributed across a wide range of industry types, positions, job tenures, firm sizes, ESM usage experience, and frequency. The majority of respondents were between 21-40 years old (96.3%), which is almost consistent with most previous studies in the context of ESM [6,63,95,96]. Most of the respondents graduated with a bachelor's degree (78.1%), and about half of the respondents' job tenure was 1-4 years (52.5%).…”

Section: B Data Collectionsupporting

confidence: 87%

“…Since partial least squares (PLS) is a mature structural equation modeling estimation method, it has no restrictions on sample distribution, so it is appropriate for the development of empirical research [46,95,97,98], which means that this tool seems to be suitable for our study. Therefore, we used the Smart PLS version 3.2.8 [99] to assess the measurement model and structural model of this study, and analyze the average correlation between the marker variable and the study variables.…”

Section: Data Analysis and Resultsmentioning

confidence: 99%

“…Although affordance is considered as a favorable perspective for predicting user' behavior [17], very few researchers have explored the correlation between communication visibility affordance and user' behavior of using ESM. Also, the current empirical research on affordance is quite limited [95], and the focus on communication visibility is even rarer [6]. Our study constructed a theoretical model based on the perspectives of communication visibility affordance and the UGT to comprehensively examine the impact of ESM communication visibility on the gratification of needs and further on excessive use behavior.…”

Section: B Theoretical Implicationsmentioning

confidence: 99%

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Excessive Enterprise Social Media Use Behavior at Work: Role of Communication Visibility and Perspective of Uses and Gratifications Theory

2020

Self Cite

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As the popularity of enterprise social media (ESM) increases in organizations, recent studies have shown that ESM may be excessively used at work, triggering negative consequences for employees and organizations. Drawing on uses and gratifications theory (UGT), we propose a theoretical model to test how the communication visibility-message transparency and network translucence-enabled by ESM affects employees' excessive use of ESM at work by satisfying their different needs (i.e., social, content, and hedonic needs); the gratifications of these needs are reflected through employees' perceived values, including perceived social, information, and hedonic values. We analyzed a valid sample consisted of 301 Chinese employees using ESM through smart-PLS to verify the model. The data analysis results indicate that both message transparency and network translucence are positively correlated with employees' perceived social, information, and hedonic values. Perceived social value and perceived information value exert positive influences on excessive ESM use by employees, whereas perceived hedonic value has no significant effect on employees' excessive use of ESM. The findings also show that the relationship between ESM communication visibility affordance and employees' excessive ESM use is fully mediated by their perceived social value and perceived information value. These findings enrich the existing research on ESM and excessive use behavior and help inspire organizations to guide and manage the use of ESM by employees.

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Section: B Data Collectionsupporting

confidence: 87%

Section: Data Analysis and Resultsmentioning

confidence: 99%

Section: B Theoretical Implicationsmentioning

confidence: 99%

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Excessive Enterprise Social Media Use Behavior at Work: Role of Communication Visibility and Perspective of Uses and Gratifications Theory

2020

Self Cite

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“…Nowadays, enterprise social media (ESM), such as Yammer and Jive [ 1 ], are widely used in increasing numbers of enterprises. The prevalence and practical value of ESM have attracted the attention of scholars [ 2 , 3 ]. ESM platforms allow employees to obtain information in ways that are hard to be realized via traditional media [ 2 , 4 ].…”

Section: Introductionmentioning

confidence: 99%

“…The prevalence and practical value of ESM have attracted the attention of scholars [ 2 , 3 ]. ESM platforms allow employees to obtain information in ways that are hard to be realized via traditional media [ 2 , 4 ]. In particular, these platforms mean that employees know more about the content of their coworkers’ communication information and networks [ 5 ], which is known as “communication visibility”.…”

Section: Introductionmentioning

confidence: 99%

Help Comes from Understanding: The Positive Effect of Communication Visibility on Employee Helping Behavior

Liang

Tian

Zhang

et al. 2020

IJERPH

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Extant research focuses on the antecedents of employee helping behavior, but the role of social technologies in enhancing employee helping behavior remains understudied. The purpose of our research is to investigate the relationship between communication visibility and employee helping behavior. Drawing on both communication visibility theory and social cognitive theory, we propose that the association between communication visibility and helping behavior is mediated by employee psychological state assessed by a cognitive state variable: trust in coworkers. Further, we also propose that proactive personality moderates the positive effect of trust in coworkers on employee helping behavior. We examined our hypothesized relationships using 149 employees collected in a field experiment in China. As hypothesized, we find that trust in coworkers mediates the relationship between communication visibility and helping behavior. Moreover, proactive personality strengthens the effectiveness of communication visibility. We discuss the implications of our findings for future research and practice.

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Managing COVID‐19‐related knowledge: A smart cities perspective

Abdalla

Renukappa

Suresh

2022

Knowl Process Manag

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Effective management of coronavirus disease 2019 (COVID‐19) and the urgent need to improve epidemic prevention require rapid response and immediate solutions, deploying appropriate knowledge management procedures and facilitating effective decision‐making and managerial efforts. The increased adoption of smart cities (SC) technologies offers various technologies that can support knowledge capturing, acquisition, sharing, and transferring. However, knowledge management practitioners and decision‐makers face various challenges to manage huge data generated from the various SC platforms. Managing COVID‐19‐related knowledge necessitates filtering, cleaning, keeping, and sharing only useful data. Therefore, the aim of this paper is to investigate managing knowledge related to COVID‐19 from a SC perspective. The methodological approach for this study is a systematic literature review. The findings indicate that SC technologies, through the advanced deployment of information communications technology (ICT) applications, have a crucial role in knowledge capturing and sharing. Smart cities strategies enable knowledge extraction through facilitating data collection and analysis over various disparate databases, as well as facilitating quick and accurate handling and analysis of huge and unpredicted amount of data. Managing knowledge related to COVID‐19 pandemic has the potential to improve the planning, treatment and controlling the pandemic, enhance decision‐making, and enable disaster management. However, the managing of a huge amount of complex, unstructured data and information remains a big challenge for COVID‐19 knowledge management (KM) initiatives. The paper proposes a conceptual model and illustrates the various components and links between SC strategies, KM and COVID‐19, and how this can inform, facilitate, and enhance decision‐making to take steps for the path of recovery.

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Enterprise social media affordances as enablers of knowledge transfer and creative performance: An empirical study

Cited by 87 publications

References 74 publications

Excessive Enterprise Social Media Use Behavior at Work: Role of Communication Visibility and Perspective of Uses and Gratifications Theory

Excessive Enterprise Social Media Use Behavior at Work: Role of Communication Visibility and Perspective of Uses and Gratifications Theory

Help Comes from Understanding: The Positive Effect of Communication Visibility on Employee Helping Behavior

Managing COVID‐19‐related knowledge: A smart cities perspective

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