Enterprise resource planning: Developments and directions for operations management research

Jacobs, F. Robert; Bendoly, Elliot

doi:10.1016/s0377-2217(02)00546-5

Cited by 158 publications

(90 citation statements)

References 34 publications

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“…In this area, the application of the concepts of systems thinking has contributed to the development of approaches such as Total Quality Management (TQM) (Bennett and Kerr 1996;Helzer 1994;Jackson 1995;Mulej and Rebernik 1994;Plenert 1995;Taiwo 2001), Business Process Management (BPR) (Ackermann et al 1999;Fowler 1998;Ursic et al 2005), Balanced Score Card (Kaplan and Norton 2007;Kunc 2008) and Enterprise Resource Planning (ERP) (Jacobs and Bendoly 2003). Many of these approaches draw on ideas not only from systems thinking but also from, economics, strategic management (Ackermann, Walls et al 1999;Evans et al 1995) and Information Systems (Ackermann, Walls et al 1999;Ormerod 1999b).…”

Section: Production Tqm Project Managementmentioning

confidence: 99%

A review of the recent contribution of systems thinking to operational research and management science

Mingers

White

2010

European Journal of Operational Research

352

229

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The systems approach, or systems thinking, has been intimately connected with the development of OR and management science initially through the work of founders such as Churchman and Ackoff and latterly through innovations such as soft systems. In this paper we have undertaken a review of the contribution that systems thinking has been making more recently, especially to the practice of OR. Systems thinking is a discipline in its own right, with many theoretical and methodological developments, but it is also applicable to almost any problem area because of its generality, and so such a review must always be selective. We have looked at the literature from both a theoretical and an applications orientation. In the first part we consider the main systems theories and methodologies in terms of their recent developments and also their applications. This covers: the systems approach, complexity theory, cybernetics, system dynamics, soft OR and PSMs, critical systems and multimethodology. In the second part we review the main domains of application: strategy, information systems, organisations, production and operations, ecology and agriculture, and medicine and health. Our overall conclusion is that while systems may not be well established institutionally, in terms of academic departments, it is incredibly healthy in terms of the quantity and variety of its applications.

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Section: Production Tqm Project Managementmentioning

confidence: 99%

A review of the recent contribution of systems thinking to operational research and management science

Mingers

White

2010

European Journal of Operational Research

352

229

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“…They are often touted as a means for (1) standardizing and centralizing specific processes, hence reducing variation in processing practice, time, and error; (2) increasing the transparency of process work and outcomes across an organization and; (3) increasing the predictability of processes for operational and strategic planning purposes as a result of these first two capabilities (Bendoly and Jacobs, 2005;Jacobs and Bendoly, 2003;Rabinovich et aI., 2003;McAfee, 2002). Regardless of the form and function of the ERP, it is clear that the imposition of the system's codified protocols on work processes is likely to have some impact on the form and function of the organization, and on the behavior of those in the organization charged with its use (Cotteleer and Bendoly, in press).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Understanding behavioral sources of process variation following enterprise system deployment

Bendoly

Cotteleer

2007

J of Ops Management

Self Cite

100

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“…The standardized, automated, and integrated ERP system environment is also expected to efficiently process transactions and reduce reporting lags (e.g., O'Leary 2000; Hitt et al 2002;Jacobs and Bendoly 2003). Anecdotal evidence supports this expectation, indicating that ERP system adoptions positively affect the timeliness of financial accounting information by decreasing the financial close cycle (e.g., Brown 1997;Jensen and Johnson 1999;Wah 2000).…”

Section: Introductionmentioning

confidence: 99%

The Effect of ERP System Implementations on the Management of Earnings and Earnings Release Dates

Brazel

Dang

2008

Journal of Information Systems

135

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ERP systems have become the system of choice for the majority of publicly traded companies and have radically changed the way accounting information is processed, prepared, audited, and disseminated. In this study, we examine whether ERP system implementations have affected the extent to which firms manage earnings amounts and release dates. We find, for a sample of ERP adopters, that implementations led to increases in the absolute value of discretionary accruals (i.e., greater earnings management). We also find a positive relationship between the extent of ERP module adoption and the extent of earnings management. With respect to earnings release dates, firms with incentives to increase the timeliness of their release dates experienced a decrease in reporting lag after implementing ERP systems. These results should be of interest to financial statement preparers initially adopting or implementing new versions of ERP applications, auditors serving clients with ERP systems, and regulators overseeing the financial markets and consolidation in the ERP industry.

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Enterprise resource planning: Developments and directions for operations management research

Cited by 158 publications

References 34 publications

A review of the recent contribution of systems thinking to operational research and management science

A review of the recent contribution of systems thinking to operational research and management science

Understanding behavioral sources of process variation following enterprise system deployment

The Effect of ERP System Implementations on the Management of Earnings and Earnings Release Dates

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