Ensuring safe communication in health care: a response to Johnston et al on their paper “Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams”

Watson, Liam; Pathiraja, Fiona; Depala, Archana; O'Brien, Bried; Beyzade, S.

doi:10.1016/j.amjsurg.2015.04.017

Cited by 33 publications

(20 citation statements)

References 3 publications

(2 reference statements)

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“…During emergencies, such as a disaster aftermath, communication between physicians includes the use of medical information under certain guidelines. Using third-party communication platforms such as SNS applications, consideration must be given to how medical information is used [27] and shared among medical professionals. Additionally, during emergencies, physicians prefer communication tools that can be used beyond limitations of the internal hospital environment.…”

Section: Additional Featuresmentioning

confidence: 99%

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Towards a Medical Oriented Social Network Service: Analysis of Instant Messaging Communication among Emergency Physicians

Morris

Sugiyama

Yamamoto

et al. 2020

ABE

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The use of social network service (SNS) applications for health communication has revolutionized communication between physicians in recent years. We performed an unrestricted retrospective study focusing on emergency physicians (EPs) in Kyoto University Hospital (KUHP) since timely communication is important during emergencies. EPs used LINE, a popular SNS application in Japan. EPs (n = 22) sent 1752 messages from April 2017 to March 2018. Most messages sent contained text data (82.1%), the remaining contained media (17.9%); media included images (72.6%), LINE stamps (22.9%), LINE albums (2.3%) and les (1.6%). Content analysis by two coders produced 13 categories (n = 1438); these were miscellaneous , patient , team , treatment , event , situation , reference , announcement , schedule , resource , policy , transport and unknown. The top ve message categories were related to miscellaneous chat (22.5%), patient (19.1%), team (14.3%), treatment (11.8%) and event (6.6%). The largest number of messages among EPs were sent on Monday and Friday. The numbers of messages sent among EPs during day-shift and night-shift were similar. The categories identi ed in uenced our proposal of medical oriented SNS platform features: structured tagging system for messages related to relevant categories (F1); inquiry broadcast system for speci c inquiries using structured tagging (F2); image tagging system for images shared within groups (F3) and summarized noti cations (F4). Features that need consideration are (1) an opt-in location sharing system between physicians and (2) physicians access to patient records from the SNS application. In this study, messages discussed by EPs were categorized and the resulting categories in uenced our proposal of a physician-centered SNS platform customized to EPs roles. Since physicians prefer using SNS applications compared to traditional mobile phones, their information needs should be considered. Designing a medical oriented SNS platform that is physician-centered should rst include an understanding of topics discussed by physicians. Based on the categories classi ed, the proposal of physician-centered features for designing a medical oriented SNS platform is also discussed in this paper.

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Section: Additional Featuresmentioning

confidence: 99%

“…Physicians cannot communicate freely using third-party applications partly due to privacy concerns and current medical guidelines [29]. A physician-centered SNS platform that can support medical information sharing without using third-party platforms is more appropriate for the healthcare setting [27,30].…”

Section: Sns In Hospitalsmentioning

confidence: 99%

Towards a Medical Oriented Social Network Service: Analysis of Instant Messaging Communication among Emergency Physicians

Morris

Sugiyama

Yamamoto

et al. 2020

ABE

View full text Add to dashboard Cite

show abstract

“… The data sent over the Internet are not encrypted and can be accessed by anyone skilled enough to seek it. Recently introduced “end-to-end” encryption is only available on the Android platform and is available only when the message is sent to a single recipient and not in multi-recipient group messages[ 4 5 ] Most patients consent to have their clinical photographs taken during the examination. However, none of the consent forms explicitly seek the patient's permission to allow the transmission of their images over the Internet to other medical professionals.…”

mentioning

confidence: 99%

“… National Health Service England pointed out certain issues with the clinical use of instant messaging and directed that it never be used for clinical information exchange because of lack of relevant data security certification. [ 5 6 ] WhatsApp also violates both Dutch and Canadian copyright laws and has been accused of violating international copyright law too. In the United States, the Health Insurance Portability and Accountability Act (HIPAA) protects and secures confidential healthcare information.…”

mentioning

confidence: 99%