Towards a Medical Oriented Social Network Service: Analysis of Instant Messaging Communication among Emergency Physicians

Abstract

The use of social network service (SNS) applications for health communication has revolutionized communication between physicians in recent years. We performed an unrestricted retrospective study focusing on emergency physicians (EPs) in Kyoto University Hospital (KUHP) since timely communication is important during emergencies. EPs used LINE, a popular SNS application in Japan. EPs (n = 22) sent 1752 messages from April 2017 to March 2018. Most messages sent contained text data (82.1%), the remaining contained media (17.9%); media included images (72.6%), LINE stamps (22.9%), LINE albums (2.3%) and les (1.6%). Content analysis by two coders produced 13 categories (n = 1438); these were miscellaneous , patient , team , treatment , event , situation , reference , announcement , schedule , resource , policy , transport and unknown. The top ve message categories were related to miscellaneous chat (22.5%), patient (19.1%), team (14.3%), treatment (11.8%) and event (6.6%). The largest number of messages among EPs were sent on Monday and Friday. The numbers of messages sent among EPs during day-shift and night-shift were similar. The categories identi ed in uenced our proposal of medical oriented SNS platform features: structured tagging system for messages related to relevant categories (F1); inquiry broadcast system for speci c inquiries using structured tagging (F2); image tagging system for images shared within groups (F3) and summarized noti cations (F4). Features that need consideration are (1) an opt-in location sharing system between physicians and (2) physicians access to patient records from the SNS application. In this study, messages discussed by EPs were categorized and the resulting categories in uenced our proposal of a physician-centered SNS platform customized to EPs roles. Since physicians prefer using SNS applications compared to traditional mobile phones, their information needs should be considered. Designing a medical oriented SNS platform that is physician-centered should rst include an understanding of topics discussed by physicians. Based on the categories classi ed, the proposal of physician-centered features for designing a medical oriented SNS platform is also discussed in this paper.

3D Virtual Animation Instant Network Communication System Design

“…With the rapid development of computer network technology, the advantages of applying virtual reality technology in the field of instant communication have become greater and greater [5]. In a comprehensive and detailed exploration of the virtual reality technology applications that exist in computer communications, virtual reality technology plays an important role in communication networks, including enhancing resource utilization, device redundancy, immersion, interactivity, conceptualization, and holography [6].…”