“…We are aware of and grateful for the research on business information systems, specifically ERP that has been done. These studies have proposed conceptual frameworks for thinking about customization from the perspective of benefits realization and methods for both qualitatively and quantitatively estimating the benefits of customization (Luo and Strong, 2004; Ashurst et al , 2008; Parthasarathy, 2008; Rothenberger and Srite, 2009; Staehr, 2010; Daneva and Wieringa, 2010; Aslam et al , 2012; Eckarz et al , 2012; Norton et al , 2013; Doherty, 2014; Parthasarathy and Daneva, 2014; Parthasarathy and Sharma, 2014; Parthasarathy and Daneva, 2016; Parthasarathy and Sharma, 2016; Parthasarathy and Sharma, 2017; Ibrahim et al , 2019; Parthasarathy et al , 2020; Mahmood et al , 2020; Febrianto and Soediantono, 2022; Yathiraju, 2022; Yoo and Kim, 2021; Wang et al , 2022).…”