Enhancing service delivery for metropolitan municipalities in South Africa via project management

Abstract

This study sought to explore the role of Project Management in enhancing service delivery for metropolitan municipalities. This study was conducted in each of the six metropolitan municipalities of South Africa, viz. eThekwini Metropolitan Municipality, the City of Cape Town, the City of Ekurhuleni, the Nelson Mandela Metropolitan Municipality, the City of Johannesburg, and the City of Tshwane. A qualitative and exploratory study was adopted using semi-structured interviews amongst a purposive sample of 60 respondents. The findings of this study showed that project managers lack Project Management credentials, which makes the implementation of projects at the Metropolitan Municipality level complex and demanding. The findings further revealed that some projects are encountering difficulties in project planning, quality management, monitoring and evaluation due to a lack of understanding and poor communication channels. These results were a highly intriguing breakthrough in understanding why Metropolitan municipalities fail to provide anticipated services. Thus, the proper execution and administration of the projects could result in a substantial improvement in the services that Metropolitan municipalities provide if municipal managers are equipped with the requisite Project Management theory and skills through training. .

Design and verification of implementation factors of cross-border mergers and acquisitions projects

“…In this phase, it is crucial to define the objectives of the merger or acquisitions and to clarify the ways of measuring inputs and outputs. The coordination of all resources to carry out the planned transaction and its management processes is to ensure the achievement of the set goals (more in Hlaváč, 2016;Mejstřík et al, 2011;Ntshangase and Msosa, 2022). Implementation and integration are the phases in which the formulated strategy and plans are implemented.…”

. Operational risk factors and the sustainability of small and medium manufacturing enterprises in South Africa

“…Major accidents and emergencies rarely occur in SMEs, although small losses, near misses, unsafe acts and unsafe conditions are common occurrences. But, problems, failures and mistakes, as well as incorrect or ineffective actions, are very likely occurrences in the daily business of SMEs (Islam & Tedford, 2012;Ntshangase & Msosa, 2022). An operational risk loss arises only from an actual operational risk event (Coleman, 2010).…”

Advantages of fuzzy approach compared to probabilistic approach in project evaluation

“…Dourra and Siy (2002) state that this approach can solve originally unsolvable problems in many areas, as it is simpler than other methods. Project management is area, which requires application of new metods and tools for more efficient decision-making (Ntshangase & Msosa, 2022). Herrera et al (2009) consider the possibility of including inaccuracy and a relatively easy way of working with the meanings of natural language, which is one of the most important parts of human life, to be an essential source of success.…”