ENGARUH RELIGIUSITAS, KEPERCAYAAN, CITRA PERUSAHAAN, DAN SISTEM BAGI HASIL TERHADAP MINAT NASABAH MENABUNG DAN LOYALITAS DI BANK SYARIAH MANDIRI (Studi Kasus Pada Nasabah Bank Syariah Mandiri Gresik

Khotimah, Nurul

doi:10.30996/jmm17.v5i01.1712

Cited by 21 publications

(24 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Previous research has stated that the aspect of religiosity affects a person's attitudes and preferences. Aspects of religiosity affect the choice of using halal products (Divianjella et al, 2020;Aji, 2017;Khibran, 2019), using Islamic financial products (Muslichah & Sanusi, 2019;Khotimah, 2018), and channeling donations (Usman et al, 2020;Yunus, 2016). Currently, donation activities can be carried out directly or through social fund management institutions.…”

Section: Religiositymentioning

confidence: 99%

Indonesian young consumers’ intention to donate using sharia fintech

Agustiningsih

Savitrah

Lestari

2021

AJIM

View full text Add to dashboard Cite

Purpose: This research examines the effect of Perceived Ease of Use (PEOU), Perceived Usefulness (PU), religiosity, and company image on intention to use Sharia fintech for donation among Indonesian young consumers. Methodology: This study used a quantitative method with data collection techniques using an online questionnaire. Respondents filled out the questionnaire based on the Likert scale from 1 (strongly disagree) to 4 (strongly agree). The questionnaire was distributed and collected in less than one week, from 26th March 2021 to 29th March 2021. The ideal sample is five times higher than the number of indicators. The number of indicators is 20, so the ideal sample is 100 or more. This study has successfully collected 206 respondents. However, 13 respondents filled the same scale for all questions, so 193 is chosen as data analysis. The valid data were analyzed through Structural Equation Modeling Partial Least Square (SEM-PLS). Findings: This research shows the intention to use Sharia fintech to pay donations influenced by perceived usefulness (PU) and religiosity. In contrast, perceived ease of use (PEOU) and image are not positively related to the intention of using Sharia fintech for donation. Practical Implication: Religiosity and PU positively influence the interest in using Sharia fintech to pay donation. So, it is expected for fintech to comply with Sharia compliance and still comply with regulations from the OJK and DSN related to legality aspects. Furthermore, fintech startups and developers can build a more user-friendly application. Originality: This research is a replication-based model and is adapted from published research. The originality in this research is in the respondent who young generation. Intention to pay donation using fintech Sharia is the main focus to be researched. This primary focus has not been being researched beforehand.

show abstract

Section: Religiositymentioning

confidence: 99%

Indonesian young consumers’ intention to donate using sharia fintech

Agustiningsih

Savitrah

Lestari

2021

AJIM

View full text Add to dashboard Cite

show abstract

“…Disertasi Fatmah 29 juga mengemukakan bahwa hubungan antara religiusitas dan loyalitas terdapat pada nasabah bank umum syariah. Hasil penelitian Munandar, 30 Nurachmi, 31 dan Khotimah 32 juga menunjukkan bahwa tingkat religiusitas seseorang berimplikasi terhadap loyalitasnya dalam melakukan transaksi di bank syariah.…”

Section: Pengaruh Religiusitas Layanan Dan Kepuasan Terhadap Loyalita...unclassified

Religiusitas, Kepuasan Pelayanan, Dan Pengaruhnya Terhadap Loyalitas Nasabah Bank Syariah Di Kota Surabaya (Analisis Regresi Purposed Mediator dengan Bootstrap Matrix)

Faiza¹

2022

Jur. Ekon. Syar

View full text Add to dashboard Cite

High customer loyalty can indicate the success of Islamic banks in line with increasingly fierce business competition between financial institutions and banks. This study aims to examine and analyze the relationship between bank services, customer satisfaction, one's religiosity, and customer loyalty of Islamic banks in the city of Surabaya. Using a research sample of Islamic bank customers who domiciled in Surabaya, this study uses a quantitative approach with a purposed mediator regression analysis with Bootstrap Matrix. The results showed that a person's religiosity and service quality of Islamic banks had a positive and significant effect on their loyalty as customers in Islamic banks. Then, the effect of service on customer loyalty, which is moderated by satisfaction, shows a positive but not significant effect. With the less significant effect of service on loyalty moderated by satisfaction, along with the increasingly fierce business competition between institutions and banks, Islamic banks need to improve the quality of services provided to customers and prospective customers to be able to compete with other financial institutions to obtain satisfaction and maintain customer loyalty. Finally, the results of the simultaneous test show that religiosity and service quality (moderated by customer satisfaction) have a positive and significant effect on customer loyalty in sharia banking in Surabaya.

show abstract

“…Customer complaints handling is the key to maintain customer loyalty b. Bank Image Image is a public image or perception regarding service, product quality, or individual behavior in business activities 33 . The success of a bank can be seen from its ability to make and build something that is fun and can attract customers, both new and existing customers.…”

Section: Islamic Bank Efforts In Maintaining Customer Loyalty Amidst ...mentioning

confidence: 99%

Fiduciary Principle in Maintaining Islamic Banking Customer's Loyalty amidst the Covid-19 Pandemic

Supriadi

Samsul

Putra

et al. 2021

AJIE

View full text Add to dashboard Cite

Islamic banks as intermediary institutions shall maintain and comply with sharia principles so that in carrying out their business, they will continue to gain trust from the community, especially during the Covid-19 pandemic. The principle that is highly fundamental for the existence of an industry including sharia banks is fiduciary principle. The purpose of this study was to examine the implementation of the fiduciary principle in maintaining customer loyalty amid the Covid-19 pandemic. The research method used in this study was descriptive analysis. The type of data used was secondary data, namely in the form of articles, magazines, research journals, books, and other sources relevant to this study. The data collection technique used was documentation technique. The results of the study showed that the trust given to customers by sharia banks can increase customer loyalty in conducting various transactions. In addition, various efforts also needed to be made by sharia banks in order to maintain customer loyalty in the midst of the current pandemic by improving service quality and maintaining customer perceptions regarding the image of the bank. Therefore, sharia banks must uphold this fiduciary principle in order to prevent banking risks that may occur amidst the COVID-19 pandemic.

show abstract

ENGARUH RELIGIUSITAS, KEPERCAYAAN, CITRA PERUSAHAAN, DAN SISTEM BAGI HASIL TERHADAP MINAT NASABAH MENABUNG DAN LOYALITAS DI BANK SYARIAH MANDIRI (Studi Kasus Pada Nasabah Bank Syariah Mandiri Gresik

Cited by 21 publications

References 0 publications

Indonesian young consumers’ intention to donate using sharia fintech

Indonesian young consumers’ intention to donate using sharia fintech

Religiusitas, Kepuasan Pelayanan, Dan Pengaruhnya Terhadap Loyalitas Nasabah Bank Syariah Di Kota Surabaya (Analisis Regresi Purposed Mediator dengan Bootstrap Matrix)

Fiduciary Principle in Maintaining Islamic Banking Customer's Loyalty amidst the Covid-19 Pandemic

Contact Info

Product

Resources

About