End‐user document supply or who needs an interlibrary loans service? A special library’s perspective

Abstract

Increasingly, services that were the preserve of the “traditional” library are being made more available to the end‐user. Many information suppliers are specifically targeting end‐users and offering them direct document access, retrieval and delivery. Where does this leave the information service? This paper outlines some recent developments in end‐user document supply and discusses advantages and disadvantages from both the user’s and the information professional’s point of view, relating in particular to the situation in the author’s own library. A number of services offering end‐user document supply are described. The changing role of the information professional in response to new developments is discussed and a compromise solution proposed whereby new technologies can be harnessed for end‐user benefit while at the same time still employing the added‐value that an information service can offer.

Ownership versus access: the CISTI source/SUMO experience at McGill University

“…In the literature, different terms are used to describe procedures where patrons' requests are sent to the document supplier who will then send the items directly to the users or to the libraries: SUMO (Sellers and Beam, 1995;Rutstein, 1998;DeSart and Miller, 1998;Robertson, 1998), Unmediated Document Delivery (Orr and Dennis, 1996;Kochan and Elsweiler, 1998;Anthes, 1999;Crowley, 1999), Patron Initiated Interlibrary Loan (Fender, 1995), Non-Mediated Document Delivery (Walters, 1995), User Initiated Interlibrary Loan (Arkin, 1998), Outsourcing Document Supply (Broadmeadow, 1997), End-User Document Delivery (Walters, 1996), End-User Document Supply (Chambers, 1999), End-User Document Access (Oliver, 1996), Do-it-yourself Document Delivery (Thornton and Jackson, 1997).…”

Pay-per-view article access: a viable replacement for subscriptions?

“…Throughout the literature, a number of different terms are used to refer to end-users requesting articles directly and paying by the article: unmediated document delivery 1 or unmediated document ordering 2 , user initiated document delivery 3 , the 'just-in-time model' 4 , end-user document supply 5 , articles on demand 6 , and payper-view (PPV) 7 . Beginning in the 1990s, libraries began to experiment with PPV as an alternative to traditional forms of inter-library loan (ILL).…”