Empowerment in the Hospitality Industry in the United States

Kruja, Drita; Ha, Huong; Drishti, Elvisa; Oelfke, Ted

doi:10.1080/19368623.2015.976696

Cited by 32 publications

(28 citation statements)

References 53 publications

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“…Notably, Rahman et al [44] analyzed three/four/five star hotels in Bangladesh, finding the existence of a correlation between job satisfaction and relationships with the hotel manager. Similarly, Kruja et al [45] studied a sample of 532 employees from 60 American hotels, finding that self-management, work environment, and leadership correlate with employee empowerment. Shamim et al [46] used a sample of 384 employees of 4-and 5-star hotels in the UK to show the association between leadership and affective commitment, self-efficacy, and organizational commitment.…”

Section: Authentic Leadership and Job Satisfactionmentioning

confidence: 99%

Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

et al. 2019

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The relationship between leadership and job satisfaction has attracted considerable scientific interest, especially in relation to the quality of tourism businesses. This study investigated this relationship within the framework of authentic leadership. The study also explored differences between outsourced workers and internal hotel employees in terms of the influence of authentic leadership on job satisfaction. Fuzzy-set qualitative comparative analysis (fsQCA) offered valuable new insight. This study was based on a sample of 58 heads of department of four/five star hotels in the Canary Islands, Spain. The results suggest that high levels of leadership in the four subscales of authentic leadership (balanced processing, relational transparency, self-awareness, and internalized moral perspective) are sufficient to increase job satisfaction. The same outcome is achieved with high levels of balanced processing, even though it is accompanied by low transparency and low levels of internalized moral perspective. There are no major differences between outsourced workers and internal employees, except in terms of the importance of self-awareness. These results can help hotel managers reflect upon leadership and can provide new approaches for scientific research in this area.

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Section: Authentic Leadership and Job Satisfactionmentioning

confidence: 99%

Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

et al. 2019

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“…In recent years, the idea of employee empowerment has developed increasing influence in the hospitality and service sector (Kruja, Ha, Drishti & Oelfke, 2016). It is considered to be one of the most efficient methods of increasing productivity and efficiency, as well as improving guest satisfaction (Lee & Ok, 2015a;2015b;Kruja et al, 2016). Empowerment has been found to help increase employee productivity and efficiency across a wide range of sectors.…”

Section: Introductionmentioning

confidence: 99%

Psychological empowerment and organisational change among hotel employees in Egypt

Nassar¹

2018

Research in Hospitality Management

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“…Both the first and fifth topics represent interesting discoveries, and where one can hypothesize that by targeting customers with attractive food in the service offered may also serve the purpose of retaining them by upgrading ordinary to strong positive feelings. These are expected results, considering first that food is highly related with satisfaction (Lin & Mattila, 2010), and second that the food industry employs a large number of workers, posing the difficult challenge of managing them in order to fully satisfy customers (Kruja et al, 2016). The second topic, which is best identified with "location", gets 58 matching comments, having a lower β value (2.24), when compared to the associated sentiment term, with a 1.24 β value, considering the "location" of this hotel as a "strong positive" sentiment expressed by customers.…”

Section: Topic Modelingmentioning

confidence: 88%

Sentiment Classification of Consumer-Generated Online Reviews Using Topic Modeling

Calheiros

Moro

Rita

2017

Journal of Hospitality Marketing & Management

164

115

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The development of the Internet and mobile devices enabled the emergence of travel and hospitality review sites, leading to a large number of customer opinion posts. While such comments may influence future demand of the targeted hotels, they can also be used by hotel managers to improve customer experience. In this article, sentiment classification of an eco-hotel is assessed through a text mining approach using several different sources of customer reviews. The latent Dirichlet allocation modeling algorithm is applied to gather relevant topics that characterize a given hospitality issue by a sentiment. Several findings were unveiled including that hotel food generates ordinary positive sentiments, while hospitality generates both ordinary and strong positive feelings. Such results are valuable for hospitality management, validating the proposed approach.

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Empowerment in the Hospitality Industry in the United States

Cited by 32 publications

References 53 publications

Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

Psychological empowerment and organisational change among hotel employees in Egypt

Sentiment Classification of Consumer-Generated Online Reviews Using Topic Modeling

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