Employee-level consequences of perceived internal and external CSR: decoding the moderation and mediation paths

Abstract

Purpose This paper aims to examine whether and how internal and external typologies of corporate social responsibility (CSR) and employees’ CSR participation (CSRP) differentially impact organizational citizenship behavior (OCB) and turnover intentions (TI), mediated by meaningful work (MW) and affective commitment (AC) and moderated by CSR motive attributions. Design/methodology/approach Bootstrapped structural equation modeling using AMOS and mediation and moderation analysis using Hayes’ Process macro in SPSS are performed on a sample of 193 employees from diverse industries in India. Findings The CSR-work outcomes relationship is rather multifaceted. Internal CSR (ICSR) and CSRP directly promote the meaningfulness of work and AC. Further, all three kinds of CSR (ICSR, external CSR (ECSR) and CSRP) influence work behaviors (OCB and TI) sequentially via MW and AC. Intrinsic (extrinsic) CSR attributions strengthen (weaken) the positive effect of ECSR on MW. Nevertheless, the conditional indirect effects could not be established, warranting further investigation. Practical implications The management must elevate employees’ CSR awareness allowing them to partake in the planning and execution of CSR programs that are authentic, righteous and seamlessly unified with core business activities to nurture work meaningfulness and positive employee attitudes and behaviors. Originality/value This is the foremost study that involves a bibliometric analysis of employee-based CSR research and a systematic meta-analytic review of the relationship between CSR and meaningfulness from employees’ perspectives. The present study is novel as it divulges an integrative framework about how employees’ CSR perceptions, participation/volunteering and attributions collectively influence the work outcomes at three levels (namely, cognitive, attitudinal and behavioral), drawing on sensemaking, needs and justice-based views, social identity, social exchange and attribution theories. Thus, new nuances are added to extant micro-CSR literature.

Cohesion as a cardinal antecedent in virtual team performance: a meta-analysis

“…After a thorough investigation, published empirical research papers exhibiting the relationship between cohesion and virtual team performance were considered. The preferred reporting items for systematic reviews and meta-analyses (PRISMA) was designed meta-analysis (Gonçalves et al , 2015; Aggarwal and Singh, 2021) and Meta essential was used 1.5 for analysing its output. Meta-Essentials 1.5, user-friendly software for meta-analysis, was used to generate the data, figures and tables (Suurmond et al , 2017).…”

Goodwill or just for show? The effects of different corporate social justice statements and the role of perceived authenticity

“…Currently, empirical evidence of how the external publics perceive these two types of statements is still lacking. Moreover, research has suggested that there are different mechanisms underlying people's perceptions of corporate CSR communication on external versus internal actions, which can lead to differential outcomes of these two types of corporate statements (Aggarwal and Singh, 2023; Chen et al , 2022; Hameed et al , 2016).…”

Corporate Governance and Risk Management: A Bibliometric Mapping for Future Research Agenda

“…Cluster 6: Gender Diversity on Board and Firm Performance The sixth cluster, on the theme of board gender diversity and firm performance, is represented by light blue colour. This theme has received wide curiosity in recent years (Baker et al, 2021;Singh et al, 2021). The cluster comprises three seminal articles evaluating the impact of gender diversity on firm performance (Adams & Ferreira, 2009;Bhagat & Bolton, 2008;Campbell & Mínguez-Vera, 2008).…”

“…Apart from the theme of gender diversity and firm performance, other themes such as gender diversity and corporate social responsibility (Singh et al, 2021), and sustainability (Al-Shaer & Zaman, 2016) have also been explored in recent years.…”

“…The topic of ‘sustainability’ has received significant scrutiny recently (Al-Shaer & Zaman, 2016; Naciti, 2019; Zaid et al, 2020). Another dimension that is closely related to sustainability is ‘corporate social responsibility’, which has received scholarly attention in the form of relation between gender diversity on boards and corporate social responsibility (Singh et al, 2021), corporate social responsibility and financial performance (Gupta et al, 2021), bibliometric analysis of employee-based corporate social responsibility (Aggarwal & Singh, 2021) to name a few. However, there is still much scope in this domain, considering the growing concern for the environment and climate change.…”