Employability Skills Needed in Hospitality Industry: A Scopious Review

Dhaliwal, Ran Singh; Misra, Pankaj

doi:10.9734/ajess/2020/v10i130258

Cited by 10 publications

(9 citation statements)

References 45 publications

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“…It was shown that QS performs better at generic skills than the technical skills, technical skills were rated fourth and fifth respectively. In this study, Quantity surveyors performed well in communication skills which is in line with Dean and East (2019); Dhaliwal and Misra (2020) who stated the effective communication among workers affect business outcomes positively. This study was against Radermacher et.…”

Section: Figure1 Profession Of the Respondentssupporting

confidence: 79%

Skills Requirements for Quantity Surveyors’ Competencies in Cost Management of Mechanical and Electrical Services

Arowoiya

Akinradewo

2022

JSCP

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Skills are abilities that are being possessed by a person to perform well in a specified job. This can be acquired or developed through training or experience in the field. The study is aimed at assessing skills needed by Quantity surveyors (QSs) in cost management of Mechanical and Electrical (M&E) services so that competency level can be improved. The quantitative research method was adopted for this study and the questionnaires were sent to experts in M&E services in the study area. Snowballing and purposive sampling techniques were used in selecting those experts. Bar chart, Mean Item Score, Gap analysis, Spearman correlation, Kruskal Wallis test was used in analyzing the retrieved data. The most important rated skills are Quantification, Valuation, Numerical, Critical thinking, and Documentation. QSs perform better in generic skills to technical skills where numerical, documentation and communication were rated highest. Gap analysis revealed that the possessed level of skills is less compare to the expected except in communication and computer skills. The findings revealed that there is a moderate relationship between the importance and performance of QSs in those skills. The results showed that there were ten out of eighteen skills with no significant difference while the other eight has a significant difference in the opinions of professionals. The study concluded that skills are very important to improve the competency level of any profession, especially in M&E services. It is therefore recommended that QSs should not shun continuous training like symposium, workshops and seminars to keep themselves abreast of how well to manage M&E services and also to further improve themselves in less performed skills. These had a wide gap between the importance and the performance rating.

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Section: Figure1 Profession Of the Respondentssupporting

confidence: 79%

Skills Requirements for Quantity Surveyors’ Competencies in Cost Management of Mechanical and Electrical Services

Arowoiya

Akinradewo

2022

JSCP

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“…Through examining the literature review, it is found that technological advancements in the fourth Industrial revolution changes job requirements in the hospitality industry and also there is need to up-skilling and re-skilling the skills of hospitality professional. Many of the studies reported that in 21 st century leadership skills and communication skills were the most important skills further problem solving, interpersonal , personality development, team work, positive attitude are also commonly needed skills for hospitality professionals [32]. Few studies reported that intervention of technological advancement change the perspective of current hospitality industry.…”

Section: Discussionmentioning

confidence: 99%

Skill Sets for Future Hospitality Jobs

Misra

2023

JEMT

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Aim: This paper reviews the literature on latest jobs and skills requirement in hospitality industry. The purpose of this paper is to identify the future jobs and requirements of skill set for hospitality industry in the 4th Industrial revolution. Methodology: Literature were collected from various online and offline resources that related to future job requirements and skill requirements in Tourism and hospitality industry in the 4th Industrial revolution. A Critical analysis of the literature and investigation from different walks of life, namely academics, technological advancement, government, Industry was carried out. Results: After critically reviewing the literature it was found that trends of jobs are changing due to the intervention of technology. To survive in the Tourism and Hospitality Industry various set of skills are required. New paradigm shift in the hospitality industry is felt. This is the needed time to adjust in line with the technological inventions and be ready to adapt. Educational institutes should take proper initiatives for development of new sets of skill among their students. In future demands of robotics, artificial intelligence and automatic service are increasing. Employees should be ready with the new technological invention in the industry. Conclusion: Higher education institutes will adopt the holistic development of students through adoption of National Education Policy (NEP) 2020 and Science, Technology, Engineering and Mathematics (STEM) courses along with the arts and humanities for hospitality students. It will definitely help the students for getting new skills.

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“…Organizations are continuously recruiting graduates in order to raise their human capital and enable growth and constant innovation and developments in performance (McDermott, Mangan, & O'Connor, 2006). Findings of the study by Dhaliwal & Misra (2020) highlighted those graduates are expected to possess communication skills of speaking and writing, ethical awareness, conflict management, interpersonal skills, self-development, an ability to work well with a team, an attitude that is positive, self-management, customer orientation skills, management of time, computer sciences and an attitude that is professional.…”

Section: Employers Views On Employability Skills That Graduates Lackmentioning

confidence: 98%

Perspectives on employers’ expectations on tertiary education graduates’ employability skills in Eastern Cape, South Africa

Obioha

Sotshangane

2022

IJRBS

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Given that undergraduates, graduates and tertiary institutions of higher learning are uncertain Given that undergraduates, graduates, and tertiary institutions of higher learning are uncertain regarding the expectations of employers in the work organizations on the skill that graduates possess, the study presented in this paper attempts to provide some meaningful clues in that directions. The study followed a research question that interrogates what employability skills employers expect graduates to possess for an entry-level job. Designed as a descriptive study, a quantitative research approach was chosen, where the survey method of data collection was employed through a closed-ended structured questionnaire. The study targeted employers (managers) of public and private work organizations in the health and education sectors in a South African town Mthatha, from where a sample of 41 participants (representing organizations) was drawn. The study employed a stratified random sampling in selecting the participants, which ensured that the principle of selecting representatives of the target population was met. Data collected from the participants were analyzed by the use of selected descriptive tools. The analyzed data revealed that all employers expect graduates to possess all the 13 skill areas that employees require to function in the workplace. Surprisingly, the employers mostly expect least from the young graduates in terms of quantitative skills and leadership capabilities. While this finding corroborates what exists in the literature, it provides a new dimension with regard to priority skills needed by employers in the South African labor market. The study, therefore, recommends that the work organizations and higher institutions of learning should form a partnership and a close relationship so that they can assist one another in building the employability skills of graduates.

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Employability Skills Needed in Hospitality Industry: A Scopious Review

Cited by 10 publications

References 45 publications

Skills Requirements for Quantity Surveyors’ Competencies in Cost Management of Mechanical and Electrical Services

Skills Requirements for Quantity Surveyors’ Competencies in Cost Management of Mechanical and Electrical Services

Skill Sets for Future Hospitality Jobs

Perspectives on employers’ expectations on tertiary education graduates’ employability skills in Eastern Cape, South Africa

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