Empirical study on status of preparation for ISO 9001:2015

Rybski, Christoffer; Jochem, Roland; Homma, Laura

doi:10.1080/14783363.2017.1303886

Cited by 52 publications

(44 citation statements)

References 3 publications

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“…Rybski, Jochem and Homma (2017) held empirical study on status of preparation for ISO 9001:2015 to investigate the current status of fulfillment of the additional requirements especially the Risk based approach in German companies. Most German companies did not consider themselves well prepared due to insufficient knowledge about the new requirements included in the revised ISO9001 standard regarding risk-based thinking, the main challenge being related to the analysis and assessment of risks.…”

Section: Iso 9001: Overviewmentioning

confidence: 99%

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

Bounabri

Oumri

Saad

et al. 2018

JIEM

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Abstract:Purpose: The purpose of this paper is to explore obstacles to ISO 9001 quality management system implementation in Moroccan firms.Design/methodology/approach: A questionnaire survey has been conducted among a heterogeneous sample of 200 organizations, operating in different sectors in Morocco, yielding a response rate of 57.5%. The authors have studied barriers to quality initiatives in general and obstacles to QMS implementation in particular through an extensive literature review. Questions related to profiles of respondents, reasons of seeking certification, external consultancy and barriers to ISO 9001 implementation experienced by surveyed organizations. For the purpose of this study, authors considered three categories of quality inhibiting factors: organizational, technical and costs related barriers. Findings:Results indicate that surveyed companies sought ISO 9001 certification mainly for marketing reasons and experienced many difficulties during the implementation process. Barriers reported by respondents were mostly organizational. Resistance to change headed the list according to participants' opinion. Also, findings highlighted the prominence of bureaucracy and poor interdependence between departments in organizations. Lack of communication, poor top management commitment and insufficient trainings were also ascertained to be obstacles to QMS implementation in Morocco. Originality/value: Earlier studies were led by different researchers in different countries about barriers to quality initiatives in general and to ISO 9001 implementation in particular. Few of those studies were conducted in Arab speaking countries but no research has been carried in Morocco. This study on obstacles to QMS implementation in Morocco will help in completing the jigsaw of difficulties faced by organizations worldwide when preparing to ISO 9001 certification. Research limitations/implications:This research is limited by the geographic context of the study Morocco, although results can be extrapolated to Arab speaking countries in general. Practical implications:The findings of this paper provide Moroccan managers with a practical understanding of the factors that are likely to obstruct ISO 9001 QMS implementation. Managers should overcome these barriers to achieve a successful implementation and higher QMS performance.

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Section: Iso 9001: Overviewmentioning

confidence: 99%

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

Bounabri

Oumri

Saad

et al. 2018

JIEM

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“…, based on a quantitative study among IRCA registered audits, posited that ISO 9001:2015 is in line with modern business and quality management concepts and will add organizational value. In another empirical research carried out in Germany Rybski et al (2017) identified that there is a lack of training and knowledge concerning the new requirements of ISO 9001:2015, namely in risk-based thinking, which is also supported by Chiarini (2017) Bravi et al (2019) posited that concerning the evolution of the standard from ISO 9001:2008 to ISO 9001:2015, companies seem to have perceived the main changes introduced with the latest revision, that helps to easily adopt its principles in companies. Anttila and Jussila (2017) also recognize that there are improvements in ISO 9001:2015 (e.g., the new harmonized structure, the adoption of risk-based thinking, and the reinforced business-centered focus on business processes).…”

Section: Literature Reviewmentioning

confidence: 93%

The Added Value of the Iso 9001:2015 International Standard From an Auditors’ Perspective: A Cb-Sem Based Evaluation

Domingues¹,

Reis²,

Fonseca³

et al. 2019

IJQR

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This research evaluates IRCA registered auditors' perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based-Structural Equation Modelling (CB-SEM) approach the results point out that the auditors' judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes.

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“…The newer ISO 9001:2015 standard is more risk oriented in opposite to previous editions. It holds accountable the top management for risk management (Rybski, Jochem, & Homma, 2017). Similarly, Sari, Wibisono, Wahyudi, and Lio (2017) noted that ISO 9001:2015 has a risk-based approach.…”

Section: Discussionmentioning

confidence: 99%

Improving business performance with ISO 9001: A review of literature and business practice

Bakator¹,

Ćoćkalo²

2018

EurJ Appl Econ

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Abstract:This paper studies the impact of the ISO 9001 on business performance. In addition, the impact on business performance metrics is also investigated. These metrics are product, and service quality, customer satisfaction, financial performance, and operational performance. In the process of selection, 25 out of 110 papers were chosen for further analysis. The sum of samples is 6605. Therefore, the paper has moderate significance and moderate contribution in the domain of ISO 9001 certification. The key findings of this paper indicated that ISO 9001 certification can improve operational performance, customer satisfaction, financial performance, and overall business performance. However, negative impact of ISO 9001 on the mentioned constructs is also noted. For practical implication, companies may use this systematic review as a tool which may help in decision making regarding ISO 9001 standards certification or overall business performance improvement.

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Empirical study on status of preparation for ISO 9001:2015

Cited by 52 publications

References 3 publications

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

The Added Value of the Iso 9001:2015 International Standard From an Auditors’ Perspective: A Cb-Sem Based Evaluation

Improving business performance with ISO 9001: A review of literature and business practice

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